Politique de confidentialité
Last updated: April 15, 2026
Fountain Depot operates this website and online store (the “Services”) to provide customers with access to fountains, aeration systems, de-icers, lighting, and related water feature equipment. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, make a purchase, or otherwise interact with us.
By using our Services, you agree to the collection and use of your information as described in this Privacy Policy.
Personal Information We Collect
We collect personal information necessary to provide our products and services, including:
- Contact Information: Name, billing address, shipping address, phone number, and email address
- Order Information: Products purchased, order history, and transaction details
- Payment Information: Processed securely through Shopify Payments or Interac e-Transfer (we do not store full payment details)
- Account Information: Email and login credentials if you choose to create an account
- Customer Support Information: Messages or inquiries sent through our contact forms or chat
- Technical Data: IP address, browser type, device information, and usage behavior
How We Collect Information
We collect personal information:
- Directly from you when you place an order, contact us, or create an account
- Automatically through cookies and tracking technologies when you browse our website
- Through Shopify and related service providers that power our store
How We Use Your Information
We use your information to:
- Process and fulfill orders, including shipping and delivery
- Provide customer support and respond to inquiries
- Manage transactions and maintain business records
- Improve website functionality and user experience
- Prevent fraud and ensure secure transactions
- Analyze website performance through tools such as Google Analytics and Google Ads
Sharing of Personal Information
We may share your information with trusted third parties only as necessary, including:
- Shopify (our e-commerce platform)
- Payment processors (Shopify Payments, Interac e-Transfer)
- Shipping carriers and logistics providers
- Technology providers (analytics, website hosting)
We do not sell or rent your personal information to third parties.
Authorized Distribution and Fulfillment
As an authorized distributor and repair provider for multiple manufacturers, products may be sourced from manufacturers and shipped from our warehouse or made available for local pickup. Personal information may be shared as necessary to fulfill orders and coordinate logistics.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. This includes tools such as Google Analytics, Google Ads, and Google Merchant Center.
You can manage or disable cookies through your browser settings.
Data Retention
We retain personal information only as long as necessary to fulfill orders, provide services, comply with legal obligations, resolve disputes, and enforce our policies.
Your Rights
As a Canadian customer, you may have the right to:
- Request access to your personal information
- Request corrections to inaccurate information
- Request deletion of your personal data (subject to legal requirements)
To exercise any of these rights, please contact us using the details below.
Security
We take reasonable measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Children’s Privacy
Our Services are not intended for individuals under the age of majority. We do not knowingly collect personal information from minors.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the revised date.
Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us:
Fountain Depot
250 Don Park Road, Unit 8
Markham, Ontario, Canada
Email: info@fountaindepot.com
Phone: 1-905-752-1226