Politique d’expédition
Last updated: April 15, 2026
Fountain Depot is committed to delivering your order safely and efficiently. Due to the nature of our products, shipping timelines and methods may vary depending on product type, availability, and destination.
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Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Most products are sourced from manufacturers and shipped to our warehouse before being dispatched to the customer. This process may extend overall delivery timelines.
Orders placed on weekends or holidays will be processed the next business day.
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Shipping Destinations
We currently ship within Canada only. Shipping availability may vary for remote or rural locations.
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Shipping Methods & Carriers
We use trusted shipping partners and logistics providers to ensure safe delivery. Shipping methods may include:
- Standard ground shipping
- Expedited shipping (where available)
- Freight delivery for large or oversized items
Tracking information will be provided once your order has shipped.
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Shipping Costs
- Free shipping is available on orders over $150 (some exclusions may apply)
- For orders under $150, shipping is calculated at checkout using real-time rates via ShipTime
- Oversized or freight items may incur additional shipping charges
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Delivery Timeframes
Delivery timelines vary depending on the product and availability:
- Standard products: Typically 5–14 business days after processing
- Larger equipment: Typically 1–3 weeks
- Special order items: May take 2–4+ weeks depending on manufacturer availability
All delivery times are estimates and not guaranteed.
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Freight & Oversized Deliveries
Large fountains, aeration systems, and equipment may ship via freight carriers.
- Freight deliveries are typically curbside only
- Customers are responsible for unloading and handling the product upon delivery
- The carrier may contact you to schedule delivery
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Local Pickup
Local pickup is available at our Markham, Ontario location.
Customers must wait for confirmation that their order is ready before arriving for pickup.
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Multiple Shipments
Orders may ship in multiple packages depending on product availability and supplier fulfillment.
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Shipping Address Accuracy
Please ensure your shipping address is accurate at checkout.
We are not responsible for delays or additional costs due to incorrect or incomplete addresses.
If an order must be re-shipped due to an incorrect address or missed delivery, additional shipping fees may apply.
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Delays & Backorders
Some products may be subject to delays due to manufacturer availability, seasonal demand, or supply chain factors.
We will notify you if there are significant delays affecting your order.
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Delivery Issues & Claims
Please inspect your order upon delivery.
Any damage, missing items, or delivery issues must be reported within 48 hours of delivery.
Keep all packaging materials and items until instructed otherwise, as they may be required for claims.
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Lost Shipments
Once an order has been handed over to the carrier, it is in their possession.
We will assist in tracking shipments and resolving issues, but we are not responsible for carrier delays or errors.
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Contact Us
If you have any questions about shipping or your order, please contact us:
Fountain Depot
250 Don Park Road, Unit 8
Markham, Ontario, Canada
Email: info@fountaindepot.com
Phone: 1-905-752-1226