FD AI Knowledge Base (Internal)

Fountain Depot AI Support Knowledge Base. Internal reference for the customer-support AI agent. All prices in Canadian dollars and subject to change — always direct customers to the live product page for current pricing and stock. Kasco specifications verified against official Kasco Marine cut sheets. Aqua Control and AquaMaster specifications verified against current manufacturer specification tables, August 2026.

0. Absolute Rules — Read Before Every Answer

These four rules override everything else in this document.

0.1 Never state a price that is not written in this document

If a customer asks the price of something and there is no price for it here, the agent must say it does not have the current price and direct them to the product page or the team. The agent must never estimate, calculate, infer, or produce a plausible-sounding figure. A wrong price is worse than no price: it is quoted back to us, it loses the sale when corrected, and it destroys trust.

Correct response when a price is missing: "I don't have the current price for that in front of me — let me get you the live figure. You can check it on the product page, or give me your email and I'll have someone confirm it today."

0.2 Never attach a price to a product unless this document shows them on the same line

Prices in this document are recorded in tables where each row names the exact model and its product type. Do not carry a price from one row to another, from one product family to another, or from one section to another. A price for an AquatiClear circulator is not a price for a J-Series fountain. A price for a 3/4 HP unit is not a price for a 3 HP unit.

If the agent is unsure whether a price belongs to the product being discussed, it does not state it.

0.3 Never mix model numbers between product families

Kasco model numbers reuse the same horsepower prefixes across completely different products. The suffix determines the product type:

• JF = J-Series decorative floating fountain
• VFX = V-pattern aerating floating fountain
• AF = surface aerator
• D = de-icer
• C, CDM, CFM = AquatiClear circulator

3400HC is an AquatiClear circulator, not a fountain. 2400C is an AquatiClear circulator, not a fountain. 3.1JF is a 3 HP J-Series fountain and has nothing to do with either. Never describe a circulator as a fountain, never describe a "3.1 HP" unit using a 3400 or 2400 model number, and never present models from different families as alternatives to each other without saying what each one actually is.

0.4 Never state a specification for a model not listed in this document

If a customer names a model number that does not appear here, the agent must say it cannot find that model and ask them to confirm the number or send a photo of the unit's label. It must not produce amps, depths, dimensions, prices or warranty terms for an unrecognised model.

The correct response: "I'm not finding that model number in our records — could you double-check it, or send a photo of the label on the unit? Kasco model numbers are usually on a plate on the motor housing."

1. Company, Contact & Policies

Fountain Depot (fountaindepot.com) is the e-commerce division of Fountain Place Company Limited, serving the Greater Toronto Area pond, lake and water feature industry since 1967. We are a factory-authorized Kasco Marine dealer and authorized Kasco repair centre, with a service facility in the GTA. Google rating 4.8 stars.

Detail	Value
Showroom	250 Don Park Road, Suite 8, Markham, Ontario
Phone	905-752-1226
Email	info@fountaindepot.com
Service division	fountainplace.ca
Showroom hours	Monday to Friday, 8:30 am – 4:30 pm
Shipping	Canada-wide from stock; typically 3–5 business days depending on province
Freight items	Fountains, aerators, de-icers and pond kits ship by freight
Free shipping	Over $250 — small parcel only. Does NOT apply to freight items
Local pickup	Available at the Markham showroom
Currency	All prices CAD
Return window	14 days, uninstalled units
Restocking fee	None
Return freight	Depends on the reason for return — see 1.5
Price match	Price match guarantee available — see the price match page

1.1 Brands Fountain Depot carries

Brand	What we sell from them
Kasco Marine	Decorative and aerating floating fountains, surface aerators, de-icers, AquatiClear circulators, RobustAire and Home Series diffused aeration, control panels, WaterGlow LED lighting, replacement parts, Macro-Zyme pond probiotics
Aqua Control	Evolution Series, Select Series (Fountains) and Select Series 2 (Display Aerators), plus LED and RGB light kits
AquaMaster	Masters Series, Masters Grand Series, Masters Decorative Series, Galaxy Select Series, and Night Glow LED lighting
Aquascape	Backyard pond kits, pondless waterfall kits, spillway bowls and basins, decorative water features, pumps, filters, UV clarifiers, pond dye, beneficial bacteria, water conditioners, koi and goldfish food
Pondmaster / Danner Manufacturing	Pond-Mag magnetic drive pumps, Eco pump and fountain head kits, PROLINE high-flow and Hy-Drive pumps, pond filter, UV clarifier, pump parts
Little Giant	PES series statuary and tabletop pumps, oil-filled specialty submersible pumps
PEM Fountain	Commercial and architectural fountain equipment — submersible lighting, structural nozzles and jets, suction fittings and drains, water level sensors
Arbourdale	Pond and lake water treatments — Blast, Algae Armour, AquaSphere PRO, Aquatics' Niagara Blue pond dye colourants. A brand we distribute, not our own label
Hudson Valve	1-inch Universal Valve — automatic water level control
Weeds B Gone	Aquatic weed rakes and cutters
Par-Max	Par-Max HD6 Freshwater Pump
Hampton	Submersible Pump & Fountain Kit, 1000 GPH

Brands we do NOT carry. Laguna. We can cross-reference most Laguna statuary and fountain pumps to a Pondmaster or Little Giant equivalent — see section 7. If a customer names any other brand not listed above, do not guess. Say we do not stock it, offer to cross-reference on specification, and capture their model number.

1.2 Service, repair and installation

As an authorized Kasco repair centre we diagnose, source genuine parts for, and repair Kasco units in Canada rather than shipping them across the border. Kasco warranty claims are handled here. Most online competitors cannot do this.

We also service and repair equipment from the other brands we carry — Aqua Control, AquaMaster, Aquascape, Pondmaster and others. The agent may say so plainly. The agent must not quote a repair price, promise an outcome, or assess whether a fault is covered under warranty.

Detail	Value
Repair turnaround	Typically 1–2 weeks
Diagnostic fee	$120, credited toward the repair or maintenance package if the customer proceeds
Intake	Customers must call 905-752-1226 before bringing a unit in, to confirm a technician is available to receive it

Always give the diagnostic fee and the call-ahead together. "$120" alone sounds like a charge; "$120, and it comes off the repair" is a different sentence. And a customer who drives to Markham with a fountain in the truck and finds no technician available has had an entirely preventable bad day.

Installation

Yes — Fountain Depot installs. We cover the Greater Toronto Area and will travel further depending on the location and scope of the job.

Raise installation proactively on any enquiry involving a large or heavy unit, a commercial or HOA site, three-phase power, a customer unsure about electrical work, or anyone asking "can I do this myself?" Most online competitors cannot offer it at all.

Do not quote installation pricing or commit to a travel radius. Correct handling: yes, we install across the GTA and often beyond depending on the site and the job — let me get your location and project details to the team so they can confirm and price it. Then capture name, email, phone, location and site description.

1.3 Free shipping — state this precisely

Free shipping over $250 applies to small parcel orders only. It does not apply to freight items — fountains, aerators, de-icers and pond kits.

This is the most likely source of an unhappy customer. Someone ordering a $3,000 fountain will reasonably assume they have cleared a $250 threshold. Whenever shipping comes up on a large unit, say clearly that large equipment ships by freight and is quoted separately. Better to set the expectation than explain it after checkout.

1.4 Return freight — who pays

It depends on why the item is coming back. If the return is our error or the product is faulty, we cover return freight. If the customer changed their mind, ordered the wrong model, or no longer needs it, the customer pays.

The agent may state that principle but must not rule on which side a specific return falls. Correct handling: whether we cover return shipping depends on the reason — if something arrived damaged or was not what you ordered, that is on us. Let me get the details to the team and they will confirm for your situation.

On a freight item this matters a great deal. Return freight on a 250 lb fountain is significant. If a customer sounds uncertain about which model they need, slow the sale down and size it properly first — cheaper for everyone than a freight return.

1.5 Seasonality — Ontario market

Season	Demand
Spring (Apr–Jun)	Fountain and pump start-up, pump replacement, bacteria seeding, spring clean-outs, new installs — peak season
Summer (Jul–Aug)	Algae and water quality, pond dye, aeration upgrades, fountain lighting, weed cutting, fish stress in warm water
Fall (Sep–Oct)	Fountain shutdown and storage, netting, filter and pump winterisation, de-icer ordering ahead of freeze-up
Winter (Nov–Mar)	De-icers, dock and marina protection, winter aeration for overwintering fish, repair and rebuild bookings for spring

Seasonal advice to offer unprompted. From September, ask any customer with a dock, boat lift or waterfront structure whether they have ice protection. From April, ask any customer with fish whether they are running aeration. Both are genuine service.

2. Escalation Rules for the AI Agent

Never guess a specification, part number, dose or recommendation. Customers here buy equipment and treatments where a wrong answer costs a burnt-out motor, a dead fish stock, a damaged dock or a contaminated water body. When the answer is not in this document, capture the lead rather than apologising: state plainly what cannot be confirmed, say the team will answer, then ask for name, email, water body dimensions and available power.

2.1 Always escalate to a human

• Anything failed, broken, leaking, seized, tripping a breaker or making an unusual noise
• Any warranty claim, on any brand
• Repair intake, service scheduling or installation booking and pricing
• An unverifiable part number, or a part for a unit the agent cannot identify
• Sizing where the customer cannot give dimensions, depth or available power
• Three-phase, 460V, commercial, municipal, golf course, HOA or stormwater specification
• Architectural and display fountain design — structural nozzles, cascade jets, foam jets, suction drains, overflows, water level control, basin and reservoir sizing
• Order status, changes, refunds or shipping problems; freight cost for a specific address
• Whether a specific return qualifies for us to cover freight
• Anything involving safety, electrical work, or entering the water
• Any discount, quote, account or contractor pricing request
• Fish loss, fish kill, or fish in visible distress — urgent, escalate immediately
• Any question about a brand not on the roster in section 1.1
• Any treatment question where the water body drains to or connects with a natural watercourse
• Any AquaMaster salt or brackish water enquiry — see section 6.9
• Any Galaxy Select or Masters Grand enquiry

2.2 Safety statements the agent must always make

De-icers. Open water near a dock is a drowning hazard. De-iced areas must be clearly marked and, where required, fenced.

Electrical. All units require a properly grounded, GFCI-protected circuit. Recommend a licensed electrician for any permanent installation. Nobody enters the water while equipment is plugged in — every brand, every product, no exception.

Winter aeration. Running a bottom diffuser at full depth in winter can destratify a pond and kill overwintering fish.

Water treatments. Treating a heavy algae bloom in warm water can crash dissolved oxygen as the algae dies. Advise treating in sections over several days and running aeration during and after. Always tell the customer to read the product label before applying anything.

Fountain removal. Most floating fountains — including all Aqua Control models — must be removed from the water before freeze-up and stored above freezing. Damage from leaving a unit in the ice is not a warranty matter.

2.3 Treatment and chemical rules

Fountain Depot's treatment range is beneficial bacteria, enzyme products, pond dyes and colourants, water conditioners and fish care. We do not stock a registered aquatic algaecide or herbicide.

• The agent may state manufacturer application rates for products we sell, and must tell the customer the product label governs.
• The agent must never recommend, name or describe how to use an algaecide or aquatic herbicide we do not sell. Most products marketed to pond owners in the United States are not registered for aquatic use in Canada, and applying one is a regulatory offence as well as a fish risk.
• If a customer asks for an algaecide: we sell biological and dye-based management rather than chemical algaecides, and that is the approach we stand behind. Escalate if they want a chemical route.
• Never state or imply a treatment is safe for fish, pets, livestock, irrigation or swimming unless the product label says so and this document records it.

3. Which Brand Is Right — Kasco, Aqua Control and AquaMaster

Fountain Depot carries three floating fountain manufacturers. Customers routinely ask which to buy, and the honest answer depends on what they are trying to achieve.

Brand	Choose it when the customer wants…	Range
Kasco Marine	The broadest range of jobs from one manufacturer — decorative display, aeration-first fountains, surface aerators, winter de-icing, shoreline circulation and bottom diffused aeration. The only brand we repair and warranty in-house as an authorized centre.	1/2 to 7.5 HP fountains, plus aerators, de-icers, circulators and diffused systems
Aqua Control	Affordable plug-and-play entry for a small pond, or very large display patterns on a mid-size to large pond. Made in the USA.	Evolution (1/2 HP), Select Series Fountains (1–5 HP), Select Series 2 Display Aerators (1–7.5 HP)
AquaMaster	A show-piece display, the widest choice of spray patterns, or serious horsepower for a large lake or commercial site.	Masters Decorative (1/2 HP), Masters Series (1–5 HP), Masters Grand (7.5 HP), Galaxy Select (10–25 HP)

3.1 How to steer the conversation

Ask what the fountain is for before naming a brand. Three questions settle it almost every time: how big is the water body, what is the goal (appearance, water quality, fish health or ice protection), and what power is available at the site.

• Small residential or farm pond, wants it running this month, modest budget — Aqua Control Evolution. Plug-and-play, one-person install, 20 in operating depth.
• Water quality is the real problem — green water, odour, stressed fish — this is an aeration conversation, not a fountain conversation. Kasco VFX, a Kasco surface aerator, an Aqua Control Torrent, or bottom diffused aeration.
• Wants a striking display and has the pond width — Kasco J-Series, AquaMaster, or Aqua Control Select Series 2.
• Large lake, golf course, HOA, municipal or commercial — AquaMaster Masters Grand or Galaxy Select, or high-horsepower Kasco or Aqua Control. Escalate for specification.
• Dock, marina or waterfront structure, concern is ice — Kasco de-icers. No other brand we carry covers this.
• Backyard water feature, waterfall, or building a pond from scratch — Aquascape, not a floating fountain.

3.2 The honest differentiator

All three manufacturers build serious equipment. What separates Fountain Depot is that we have serviced water features in the GTA since 1967, we run a bench in Markham, we install, and we are an authorized Kasco repair centre — so a Kasco unit bought here is supported here rather than shipped across the border. If a customer is weighing brands purely on price, that after-sale reality is worth raising.

Never disparage a brand we carry, and never claim one manufacturer outperforms another on a specification this document does not record for both. Where a genuine documented difference exists — saltwater rating, winter removal, minimum depth, flow rate — state it factually and let the customer decide.

4. Kasco Model Number Decoder

Element	Meaning	Example
First digits	Horsepower class: 2400 = 1/2 HP, 3400 = 3/4 HP, 4400 = 1 HP, 8400 = 2 HP	4400JF = 1 HP
Decimal models	Horsepower, then phase	3.1 = 3 HP single-phase; 3.3 = 3 HP three-phase
H prefix	Higher voltage version (240V, or 460V on decimal models)	3400HJF
JF	J-Series decorative multi-pattern fountain	4400JF
VFX	V-Pattern aerating fountain	4400VFX
AF	Surface aerator	4400AF
D	De-icer	4400D
C	AquatiClear circulator	4400C
DM / FM	Universal Dock Mount / Horizontal Float Mount	4400CDM
DA / DAH	Home Series diffused aeration, 120V / 240V	DA2
RA	RobustAire diffused aeration	RA6

The .1 vs .3 rule customers get wrong most often: .1 = single-phase, .3 = three-phase. Never recommend a .3 model without confirming three-phase service at the site.

5. Kasco J-Series Decorative Floating Fountains

Complete package: motor unit, control panel, float with screens, mooring lines, cable and interchangeable nozzles. Cable is UL, CSA and NEC rated for underwater use. Total package listed by ETL to UL/CSA standards. Intake near surface allows shallow operation. Saltwater compatible. Optional lighting available. Made in Prescott, Wisconsin.

Model	HP	Voltage / Phase	Running amps	Locked rotor	Min. depth	Surface acreage	Warranty	From (CAD)
3400JF	3/4	120V / 1Ø	6.7	18	17.5 in	Up to 1/3 acre	2 years	$3,004.72
3400HJF	3/4	208–240V / 1Ø	3.3	12	17.5 in	Up to 1/3 acre	2 years	$6,027.90
4400JF	1	120V / 1Ø	10.7	40	19 in	Up to 1/2 acre	2 years	$3,621.00
4400HJF	1	208–240V / 1Ø	5.3	20	19 in	Up to 1/2 acre	2 years	$6,773.40
8400JF	2	208–240V / 1Ø	10	40	20 in	Up to 1 acre	3 years	$8,936.06
2.3JF	2	208–240V / 3Ø	7.5	30	20 in	Up to 1 acre	3 years	$15,289.14
2.3HJF	2	460V / 3Ø	3.6	15	20 in	Up to 1 acre	3 years	Not currently listed
3.1JF	3	208–240V / 1Ø	13	63	24 in	Up to 1.5 acres	5 years	$10,539.24
3.3JF	3	208–240V / 3Ø	10.3	80	24 in	Up to 1.5 acres	5 years	$15,877.02
3.3HJF	3	460V / 3Ø	5	31	24 in	Up to 1.5 acres	5 years	Not currently listed
5.1JF	5	208–240V / 1Ø	20	88	26 in	Up to 2.5 acres	5 years	$13,184.70
5.3JF	5	208–240V / 3Ø	16	80	26 in	Up to 2.5 acres	5 years	$16,966.16
5.3HJF	5	460V / 3Ø	7.8	40	26 in	Up to 2.5 acres	5 years	Not currently listed
7.3JF	7.5	208–240V / 3Ø	20	100	28 in	Up to 3.5 acres	5 years	Not currently listed
7.3HJF	7.5	460V / 3Ø	10	49	28 in	Up to 3.5 acres	5 years	Not currently listed

Minimum operating depth scales with horsepower. It is NOT 17.5 in across the range. Always confirm the pond meets the depth for the specific model.

5.1 J-Series spray pattern dimensions (height × width)

The J-Series has no single spray height — it depends entirely on which nozzle is fitted. The 3/4 HP and 1 HP models include four interchangeable nozzles; 2 HP and larger include five. Additional premium nozzles available separately.

Nozzle pattern	3/4 HP	1 HP	2 HP	3 HP	5 HP
Willow	6.5 ft H × 21 ft W	9 ft H × 31 ft W	—	—	—
Sequoia	13 ft H × 8 ft W	18 ft H × 11 ft W	—	—	—
Cypress	7 ft H × 17 ft W	9 ft H × 28 ft W	—	—	—
Birch	7 ft H × 5 ft W	11 ft H × 8 ft W	11 ft H × 10 ft W	16 ft H × 12 ft W	24 ft H × 14 ft W
Linden (inner tier)	9 ft H × 6 ft W	12 ft H × 7 ft W	—	—	—
Linden (outer tier)	4 ft H × 29 ft W	6 ft H × 31 ft W	—	—	—
Linden (single, blue nozzle)	—	—	15.5 ft H × 38 ft W	20.5 ft H × 38 ft W	24.5 ft H × 46 ft W
Balsam (blue nozzle)	—	—	14 ft H × 32 ft W	19 ft H × 34 ft W	18 ft H × 34 ft W
Spruce	—	—	21 ft H × 10 ft W	26 ft H × 12 ft W	31 ft H × 12 ft W
Redwood	—	—	22 ft H × 6 ft W	27 ft H × 6 ft W	32 ft H × 6 ft W

Patterns included by model. 3/4 HP and 1 HP (3400JF, 3400HJF, 4400JF, 4400HJF): Willow, Sequoia, Cypress, Birch, Linden. 2 HP and above (8400JF, 2.3JF, 3.1JF, 3.3JF, 5.1JF, 5.3JF, 7.3JF): Linden, Birch, Balsam, Spruce, Redwood.

How to advise. Pond size constrains the width before the height. A Linden on a 1 HP unit spreads 31 ft — in a 25 ft pond that puts water on the lawn on a windy day. For height in a small pond use Redwood (only 6 ft wide) or Spruce. For wide low coverage use Willow, Linden or Balsam. Tallest on a 1 HP unit is Sequoia at 18 ft; tallest in the J-Series range is Redwood on 5 HP at 32 ft. The Balsam is 19 ft on 3 HP but 18 ft on 5 HP — correct, not an error.

6. Kasco VFX V-Pattern Aerating Floating Fountains

Aeration-first design with a single fixed V-pattern nozzle that moves more water per horsepower than decorative multi-pattern units. Oil-cooled continuous-duty motor, control panel included.

Model	HP	Voltage / Phase	Running amps	Locked rotor	Display H × W	Min. depth	Surface acreage	Warranty	From (CAD)
2400VFX	1/2	120V / 1Ø	6	20	5 ft × 15 ft	17.5 in	Up to 1/4 acre	2 years	$2,502.04
3400VFX	3/4	120V / 1Ø	7	24	5.5 ft × 21 ft	17.5 in	Up to 1/3 acre	2 years	$2,778.94
3400HVFX	3/4	208–240V / 1Ø	4	12	5.5 ft × 21 ft	17.5 in	Up to 1/3 acre	2 years	$5,555.04
4400VFX	1	120V / 1Ø	11	40	8 ft × 26 ft	19 in	Up to 1/2 acre	2 years	$3,180.80
4400HVFX	1	208–240V / 1Ø	6	19	8 ft × 26 ft	19 in	Up to 1/2 acre	2 years	$5,958.32
8400VFX	2	208–240V / 1Ø	11	45	8 ft × 32 ft	20 in	Up to 1 acre	3 years	$9,418.86
2.3VFX	2	208–240V / 3Ø	7.5	30	8 ft × 32 ft	20 in	Up to 1 acre	3 years	$14,912.84
2.3HVFX	2	460V / 3Ø	3.6	15	8 ft × 32 ft	20 in	Up to 1 acre	3 years	Not currently listed
5.1VFX	5	208–240V / 1Ø	20	88	9 ft × 34 ft	26 in	Up to 2.5 acres	3 years	$13,292.62
5.3VFX	5	208–240V / 3Ø	16	80	9 ft × 34 ft	26 in	Up to 2.5 acres	3 years	Not currently listed
5.3HVFX	5	460V / 3Ø	7.8	40	9 ft × 34 ft	26 in	Up to 2.5 acres	3 years	Not currently listed

J-Series or VFX? J-Series is for appearance; VFX is for water quality. A 5 HP VFX throws 9 ft, while a 5 HP J-Series with a Redwood nozzle throws 32 ft. If the customer wants a tall display, VFX is the wrong series regardless of pond size. If the pond is green, smells, or has stressed fish, VFX is the right answer.

7. Kasco Surface Aerators (AF)

Model	HP	Voltage / Phase	Running amps	Locked rotor	Control panel	Min. depth	Surface acreage	Warranty	From (CAD)
2400AF	1/2	120V / 1Ø	5.7	12	C-25	17.5 in	Up to 1/2 acre	2 years	$1,807.00
3400AF	3/4	120V / 1Ø	6.7	18	C-25	17.5 in	Up to 3/4 acre	2 years	$1,975.00
3400HAF	3/4	208–240V / 1Ø	3.4	9	C-220	17.5 in	Up to 3/4 acre	2 years	$2,137.00
4400AF	1	120V / 1Ø	9.1	40	C-25	19 in	Up to 1 acre	2 years	$2,416.84
4400HAF	1	208–240V / 1Ø	4.4	20	C-220	19 in	Up to 1 acre	2 years	$2,450.92
8400AF	2	208–240V / 1Ø	9	40	C-220	20 in	Up to 2 acres	3 years	$5,229.86
2.3AF	2	208–240V / 3Ø	4.5	40	CA-3235	20 in	Up to 2 acres	3 years	Not currently listed
2.3HAF	2	460V / 3Ø	3.6	40	—	20 in	Up to 2 acres	3 years	Not currently listed
3.1AF	3	208–240V / 1Ø	10.7	63	CA-230	24 in	Up to 3 acres	3 years	$6,533.42
3.3HAF	3	460V / 3Ø	4.1	40	—	24 in	Up to 3 acres	3 years	Not currently listed
5.1AF	5	208–240V / 1Ø	18	97	CA-230	26 in	Up to 5 acres	3 years	$9,318.04
5.3AF	5	208–240V / 3Ø	13	97	CA-3235	26 in	Up to 5 acres	3 years	$14,553.58
5.3HAF	5	460V / 3Ø	6.5	49	—	26 in	Up to 5 acres	3 years	Not currently listed

An optional 5-year warranty is available on the 2, 3 and 5 HP units at time of purchase — worth offering on every commercial quote.

Configuration options: cord length 50–500 ft; with or without bottom screen; with or without control panel. The 150 ft and 200 ft cords include a 3 ft quick-disconnect stub cord for easy seasonal removal. The bottom screen is recommended for shallow, weedy or debris-heavy water — effectively essential in a farm dugout.

Independent Auburn University testing measured Kasco aerators at up to 3.0 lbs of oxygen per horsepower per hour. The 2400AF includes a float and two 50 ft mooring lines, has thermal overload protection with automatic reset, and is rated for freshwater or saltwater.

8. Kasco De-Icers

Submersible de-icing units that prevent ice forming around docks, marinas, boat lifts and waterfront structures. Oil-cooled, continuous-duty motors. All de-icers carry a 3-year warranty — longer than the 2-year term on the 2400/3400/4400 fountains and aerators.

Model	HP	Voltage / Phase	Running amps	Locked rotor	Thrust	Min. depth	Installation	From (CAD)
2400D	1/2	120V / 1Ø	5.4	12	31 lbs	4 ft	Suspended mount	$1,442.72
3400D	3/4	120V / 1Ø	6.6	18	37 lbs	4 ft	Suspended or horizontal	$1,576.20
3400HD	3/4	208–240V / 1Ø	3.1	9	37 lbs	4 ft	Suspended or horizontal	$1,635.84
4400D	1	120V / 1Ø	9.1	40	42 lbs	4 ft	Suspended or horizontal	$1,736.66
4400HD	1	208–240V / 1Ø	4.5	20	42 lbs	4 ft	Suspended or horizontal	$1,858.78

Every de-icer requires at least 4 ft of water. Always ask about depth — a shallow shoreline installation will not work. A de-icer keeps an opening in the ice to protect a structure; it does not clear a whole pond. Open water near a dock is a serious safety hazard and must be marked.

The De-icer to AquatiClear Conversion Kit converts compatible Kasco de-icer motors into AquatiClear circulators for summer shoreline cleaning — a natural second-season upsell to every de-icer buyer.

9. Kasco AquatiClear Circulators

Continuous water movement to clear debris, reduce stagnation and improve circulation at docks, shorelines, canals and marinas. Clean Current Technology, oil-cooled motors, 4 ft minimum operating depth. Available with no mount, universal dock mount (DM) or horizontal float mount (FM).

Model family	HP	Voltage / Phase	Running amps	Locked rotor	Thrust	Min. depth	Best use
2400C / 2400CDM / 2400CFM	1/2	120V / 1Ø	5.4	12	30 lbs	4 ft	Residential docks and smaller shoreline zones
3400C / 3400CDM / 3400CFM	3/4	120V / 1Ø	6.6	18	36 lbs	4 ft	Medium circulation areas and marina edges
3400HC / 3400HCDM / 3400HCFM	3/4	208–240V / 1Ø	3.1	9	36 lbs	4 ft	Medium circulation areas and marina edges
4400C / 4400CDM / 4400CFM	1	120V / 1Ø	9.1	40	41 lbs	4 ft	Heavy-duty circulation and debris control
4400HC / 4400HCDM / 4400HCFM	1	208–240V / 1Ø	4.5	20	41 lbs	4 ft	Heavy-duty circulation and debris control

9.1 AquatiClear Circulator pricing and product pages

Every product in this table is a Kasco AquatiClear water circulator. None of these are fountains. They produce no spray pattern — they move water horizontally to clear debris and reduce stagnation at docks and shorelines.

Model	Product type	HP	Mount	Price (CAD)	Product page
2400C	AquatiClear circulator	1/2	No mount	$1,641.52	fountaindepot.com/products/aquaticlear-circulator-2400c-no-mount
2400CDM	AquatiClear circulator	1/2	Universal dock mount	$2,301.82	fountaindepot.com/products/aquaticlear-circulator-2400cdm-universal-docking-mount
2400CFM	AquatiClear circulator	1/2	Horizontal float mount	$2,401.22	fountaindepot.com/products/aquaticlear-circulator-2400cfm-horizontal-float-mount
3400C	AquatiClear circulator	3/4	No mount	$1,810.50	fountaindepot.com/products/aquaticlear-circulator-3400c-no-mount
3400HC	AquatiClear circulator	3/4	No mount, 240V	$1,870.14	fountaindepot.com/products/aquaticlear-circulator-3400hc-no-mount
3400CDM	AquatiClear circulator	3/4	Universal dock mount	$2,470.80	fountaindepot.com/products/aquaticlear-circulator-3400cdm-universal-docking-mount
3400HCDM	AquatiClear circulator	3/4	Universal dock mount, 240V	$2,530.44	fountaindepot.com/products/aquaticlear-circulator-3400hcdm-universal-docking-mount
3400CFM	AquatiClear circulator	3/4	Horizontal float mount	$2,631.26	fountaindepot.com/products/aquaticlear-circulator-3400cfm-horizontal-float-mount
3400HCFM	AquatiClear circulator	3/4	Horizontal float mount, 240V	$2,629.84	fountaindepot.com/products/aquaticlear-circulator-3400hcfm-horizontal-float-mount
4400C	AquatiClear circulator	1	No mount	$2,131.42	fountaindepot.com/products/aquaticlear-circulator-4400c-no-mount
4400HC	AquatiClear circulator	1	No mount, 240V	$2,199.58	fountaindepot.com/products/aquaticlear-circulator-4400hc-no-mount
4400CDM	AquatiClear circulator	1	Universal dock mount	$2,791.72	fountaindepot.com/products/aquaticlear-circulator-4400cdm-universal-docking-mount
4400HCDM	AquatiClear circulator	1	Universal dock mount, 240V	$2,859.88	fountaindepot.com/products/aquaticlear-circulator-4400hcdm-universal-docking-mount
4400CFM	AquatiClear circulator	1	Horizontal float mount	$2,891.12	fountaindepot.com/products/aquaticlear-circulator-4400cfm-horizontal-float-mount
4400HCFM	AquatiClear circulator	1	Horizontal float mount, 240V	$2,959.28	fountaindepot.com/products/aquaticlear-circulator-4400hcfm-horizontal-float-mount

Mount choice moves the price by $600–800, so always ask where the unit is going. No mount suits a customer with their own bracket or rope suspension; DM fixes to a dock or shoreline structure; FM floats in open water. The Kasco Industrial Dock Mount with Simple Swivel fits circulators and de-icers, gives directional adjustment, and takes 1.5 in (40 mm) pipe up to 10 ft (pipe not included).

10. Kasco Diffused Aeration

10.1 Home Series (DA / DAH)

Model	Voltage	Compressor	Diffusers	Max pond size	Typical depth
DA1	120V	1/4 HP rocking piston	1	Up to 1 acre	6–20 ft
DAH1	208–240V	1/4 HP rocking piston	1	Up to 1 acre	6–20 ft
DA2	120V	1/2 HP rocking piston	2	Up to 2 acres	6–25 ft
DAH2	208–240V	1/2 HP rocking piston	2	Up to 2 acres	6–25 ft

This is the honest answer for deep ponds. A surface aerator only treats the top layer. Past roughly 8–10 ft, bottom-diffused aeration moves the whole water column and is the better engineering answer — even when a surface unit would cost more.

10.2 RobustAire (RA) — larger ponds and lakes

Model	Configuration	Compressor	Diffusers	Typical application
RA1	Single zone	Rocking piston	1	Smaller large ponds
RA2	Multi-zone ready	Rocking piston	2	Residential and farm ponds
RA2DP	Double piston	Double piston	2	Higher-output two-diffuser systems
RA3	Multi-zone	Rocking piston	3	Mid-size ponds
RA4	Multi-zone	Rocking piston	4	Larger ponds
RA5	Multi-zone	Rocking piston	5	Larger multi-area ponds
RA6	Multi-zone	High-capacity	6	Large ponds and small lakes
RA7	Multi-zone	High-capacity	7	Large ponds and lakefront properties
RA8	Multi-zone	High-capacity	8	Lake and commercial applications
RA9	Multi-zone	High-capacity	9	Large lake aeration zones
RA10	Multi-zone	High-capacity	10	Large-scale pond management
RA11	Multi-zone	High-capacity	11	Commercial and institutional water bodies
RA12	Multi-zone	High-capacity	12	Maximum coverage lake aeration

RobustAire carries the strongest warranty in the Kasco catalogue: compressor 3 years, wearable parts 2 years, tubing 15 years, diffuser and cabinet Lifetime. Cabinet options include small, medium, large, no-cabinet and post-mount. Available in 120V (RA) and 240V (RAH).

10.3 Teich-Aire replacement compressors

Model	Output	Type	Use
KM-60	1/4 HP	Continuous-duty piston	Bottom-diffused aeration, replacement service
KM-120C	1/2 HP	Continuous-duty piston	Bottom-diffused aeration, replacement service
KM-200	3/4 HP	Continuous-duty piston	Bottom-diffused aeration, replacement service

Size on diffuser count, pond depth and required air volume. Rebuild kits available for KM-60, KM-120 and KM-200.

11. Kasco Control Panels & Cord Lengths

The control panel must match the unit's voltage and phase. J-Series and VFX fountains include a panel; surface aerators list it as optional, but it should be quoted in on any permanent installation because it provides timer scheduling and human-rated GFCI protection.

Supply	Panel	Typically used on
120V single-phase	C-25	2400AF, 3400AF, 4400AF; 120V J-Series and VFX
208–240V single-phase (aerators)	C-220	3400HAF, 4400HAF, 8400AF
208–240V single-phase (fountains)	C-85	3400HJF, 4400HJF, 8400JF, H-model VFX
208–240V single-phase (3 & 5 HP aerators)	CA-230	3.1AF, 5.1AF
208–240V single-phase (3 & 5 HP fountains)	C-95	3.1JF, 5.1JF, 5.1VFX
Three-phase (aerators)	CA-3235	2.3AF, 3.3AF, 5.3AF
Three-phase (fountains)	CF-3235	2.3JF, 3.3JF, 5.3JF, 2.3VFX
Three-phase 7.5 HP with lights	CF-3075	7.3JF
Thermostat only	C-10	De-icer applications
Timer and thermostat	C-20	De-icer applications

Cord lengths and freight. Kasco publishes cord options up to 500 ft on most models, with 500 ft and longer available by custom order. Cord gauge steps with length (14/3, then 12/3, then 10/3 depending on model and run), and each unit ships in a defined number of boxes. Some 400 ft and 500 ft configurations ship motor freight only — check before quoting delivery on a long-cord order. Higher voltage allows longer cable runs with less voltage drop, so a long run from panel to shoreline is a reason to specify a 240V model.

12. Aqua Control Floating Fountains and Display Aerators

Aqua Control, Inc. is an American manufacturer based in Spring Valley, Illinois. Fountain Depot carries the Evolution Series, the Select Series (Fountains), and the Select Series 2 (Display Aerators), plus Aqua Control LED and RGB light kits.

12.1 Two rules for every Aqua Control conversation

Rule one — Aqua Control fountains are rated for FRESHWATER ONLY. The official Evolution Series owner's manual states this explicitly. This is a real difference from Kasco, whose floating fountains and aerators are rated for freshwater, saltwater and other corrosive environments. If a customer has brackish water, a saltwater pond, or heavy road-salt runoff, do not recommend Aqua Control — steer to Kasco and explain why. Getting this wrong destroys a motor and voids the warranty.

Rule two — Aqua Control fountains must come out of the water before freeze-up. The manual requires removal and storage above 0°C in freezing conditions. In Ontario that means a fall removal every year. Raise it with every Aqua Control buyer — it is the most common cause of a spring warranty dispute, and telling them in August is far better service than telling them in April.

12.2 Aqua Control Evolution Series — 1/2 HP

Aqua Control's entry-level fountain: genuinely plug-and-play, one-person installation, the natural first recommendation for a small residential or farm pond on standard household power.

Specification	Evolution Series
Horsepower	1/2 HP
Voltage / phase	120V (115V outlet), single phase, 60 Hz
Circuit requirement	20 amp circuit breaker required
Minimum operating depth	20 inches
Water type	Freshwater only
Configurations	Floating, or Stationary (stand-mounted)
Warranty	Aqua Control's published term on standard products, excluding light bulbs and lenses, is 3 years

In the box. The 1/2 HP fountain with suction screen and float, motor cord with quick disconnect, Evolution control box, 100 ft mooring rope, two mooring stakes. Ships with Tornado and Torrent pattern capability built in — no separate nozzle for either. All other patterns are optional nozzle kits.

Control box. Plug-and-play into a standard 115V outlet. NEMA 3R rainproof enclosure, CSA listed, Class A human-rated GFCI, 24-hour mechanical timer for motor and lights, photo cell for dusk-to-dawn lighting. Installation tip to always give: mount the control box where it gets natural light. In shade, or anywhere lit at night, the photo cell will not operate the light set correctly. This is the number one Evolution lighting complaint and it is an install error, not a fault.

Cord. Sold separately from the motor, in 25 ft increments, with quick disconnect and moulded plug. Light cords the same. Always confirm the run from control box to water's edge — a customer who orders without enough cord cannot install.

Evolution spray patterns

Tornado and Torrent are standard. Converting between them is mechanical, not a nozzle change: removing the propeller washer converts Tornado to Torrent. Disconnect power first.

Pattern	Type	Dimensions
Tornado	Standard — included	Confirm with the team
Torrent	Standard — included (remove prop washer)	Confirm with the team
Arum	Optional kit EVN-0.5-ARU	Confirm with the team
Cluster Arch	Optional kit EVN-0.5-CLA	Confirm with the team
Fleur de Lis	Optional kit EVN-0.5-FLE	Confirm with the team
Metro	Optional kit EVN-0.5-MET	Confirm with the team
Spider & Arch	Optional kit EVN-0.5-SAR	Confirm with the team
Tiara	Optional kit EVN-0.5-TIA	Confirm with the team
Gusher 2	Kit EVN-0.5-G2 — stationary only	2 ft H × 2 ft dia., min depth 20 in
Gusher 4	Kit EVN-0.5-G4 — stationary only	4 ft H × 3 ft dia., min depth 20 in
Gusher 6	Kit EVN-0.5-G6 — stationary only	6 ft H × 4 ft dia., min depth 20 in

The Gushers are stationary-only. They cannot be fitted to a floating Evolution. If a customer with a floating unit asks, that is a no — say so plainly rather than taking the order.

Optional nozzles need the flow straightener (EVN-FS), reinforcing ring at the top, then the nozzle secured through the throat with four pan head screws. The flow straightener ships with the fountain.

Evolution lighting

Four lights per set, light cord with quick disconnect, ordered in 25 ft increments.

• 3W LED, 4-light set (EVL6-L3-000) — cool white standard, plus warm white, red, blue, green or amber
• 9W Auto RGB, 4-light set (EVL6-L9RGB-000) — automatic colour cycling

Brackets clip into the float's slots — no tools on floating units. Stationary Evolution light sets use different brackets and part numbers (EVLS6 prefix rather than EVL6). Floating-unit lights will not fit a stationary unit.

Evolution maintenance — say this at the point of sale

Inspect the suction screen monthly and clear matted weeds, leaves or debris with a bristle brush. Aqua Control states plainly that motor failure caused by a blocked suction screen is not covered under warranty. In a weedy farm pond or one with heavy leaf fall, this matters.

Also: never run the unit out of the water (damages motor seals), never lift or drag by the power or light cord, and nobody enters the water while equipment is plugged in.

12.3 Aqua Control Select Series 2 (Display Aerators) — 1 to 7.5 HP

High pumping rates paired with large display patterns — aeration and appearance from one unit.

Electrical data — consistent across all Select Series 2 patterns

HP	230V single phase	208V three phase	230V three phase	460V three phase	Power usage
1	10 A	5 A	5 A	3 A	2 kW
2	13 A	9 A	9 A	5 A	3 kW
3	17 A	13 A	12 A	7 A	4 kW
5	28 A	21 A	20 A	11 A	6 kW
7.5	Not available	31 A	26 A	14 A	9 kW

There is no 120V option anywhere in the Select Series or Select Series 2. Single phase means 230V. A customer with only standard household power needs the Evolution Series. And 7.5 HP is three-phase only.

Minimum operating depth

HP	Vertical	Horizontal
1	32 in	28 in
2	44 in	28 in
3	44 in	28 in
5	44 in	28 in
7.5	48–51 in, varies by pattern	28 in

Output

HP	Display Aerator patterns	Torrent
1	250 GPM	500 GPM
2	350 GPM	700 GPM
3	450 GPM	800 GPM
5	500 GPM	Not offered above 3 HP
7.5	550 GPM	Not offered above 3 HP

The Torrent moves roughly double the water of any display pattern at the same horsepower, with almost no visible plume — 1 ft high at 1 HP, 2 ft at 3 HP. The right answer when water quality is the problem and appearance is not. Stops at 3 HP.

Select Series 2 pattern dimensions (height × diameter in feet)

Pattern	1 HP	2 HP	3 HP	5 HP	7.5 HP	7.5 HP depth
Cluster Arch	8 × 16	12 × 24	14 × 28	20 × 40	27 × 54	51 in
Crown Gusher	9 × 12	11 × 16	15 × 22	20 × 27	25 × 35	51 in
Daffodil	10 × 25	12 × 30	14 × 36	20 × 54	30 × 75	51 in
Delmar	9 × 10	12 × 13	14 × 15	22 × 26	28 × 36	51 in
Double Arch	8 × 18	12 × 22	15 × 32	20 × 48	27 × 60	48 in
Falling Waters	—	—	—	25 × 7	33 × 10	48 in
Lily	8 × 30	10 × 36	14 × 40	19 × 60	26 × 70	48 in
Pentalator	8 × 25	12 × 30	16 × 42	22 × 50	33 × 60	48 in
Quad	9 × 25	12 × 35	15 × 40	20 × 48	30 × 80	51 in
Scepter	9 × 7	10 × 8	14 × 10	25 × 20	31 × 25	51 in
Spider & Arch	8 × 30	12 × 36	14 × 45	20 × 66	32 × 100	51 in
Super Lily	8 × 30	10 × 35	14 × 36	18 × 50	—	—
Tornado	7 × 20	9 × 25	12 × 30	15 × 35	20 × 55	51 in
Torrent	1 × 3	2 × 4	2 × 4	—	—	—
Trillium	9 × 15	12 × 18	16 × 26	22 × 36	33 × 46	51 in
Triple Tier	—	9 × 18	12 × 24	18 × 36	—	—
Weeping Willow	8 × 12	12 × 15	14 × 18	20 × 25	33 × 35	51 in

Patterns with restricted horsepower ranges — do not offer outside them: Torrent 1–3 HP only; Triple Tier 2–5 HP only; Super Lily 1–5 HP only; Falling Waters 5 and 7.5 HP only.

Pattern guidance

• Tallest at 7.5 HP: Falling Waters, Pentalator, Trillium and Weeping Willow all reach 33 ft — but widths run 10, 60, 46 and 35 ft. Height is not the deciding factor; width is.
• Maximum height in least space: Falling Waters, 33 ft tall × 10 ft wide. Nothing else in the range achieves that ratio. Scepter next at 31 × 25.
• Maximum spread: Spider & Arch at 100 ft across on 7.5 HP. Quad 80 ft, Daffodil 75 ft, Lily 70 ft. All need open water and a wind allowance.
• Compact for smaller ponds: Scepter (7 ft wide at 1 HP), Delmar (10 ft), Weeping Willow (12 ft), Crown Gusher (12 ft).
• Golf courses and windy sites: Lily, Super Lily and Daffodil — wide low fans with high arching streams that do not obstruct sightlines to a green.
• Water quality first: Torrent, then Tornado.

12.4 Aqua Control Select Series (Fountains) — 1 to 5 HP

Display-led rather than aeration-led: taller, finer patterns at much lower flow.

Pattern	1 HP	2 HP	3 HP	5 HP
Buckingham	20 × 33	22 × 44	25 × 54	28 × 59
Cascade	8 × 2	12 × 3	16 × 4	24 × 6
Fleur de Lis	20 × 30	24 × 35	27 × 40	35 × 48
Full Geyser	20 × 6	24 × 8	30 × 10	34 × 12
Majestic	18 × 45	24 × 60	26 × 65	30 × 70
Sky Geyser	30 × 3	35 × 4	38 × 5	50 × 7
Spoke & Trellis	16 × 40	18 × 45	20 × 50	25 × 80
Tiara	20 × 55	24 × 63	28 × 70	34 × 90
Trellis	18 × 36	22 × 44	26 × 52	30 × 60
Trellis & Sky Geyser	20 × 26	25 × 36	30 × 39	35 × 42

Output — the number that separates Fountains from Display Aerators

Pattern group	1 HP	2 HP	3 HP	5 HP
Most Fountain patterns	140	160	180	210
Trellis & Sky Geyser	125	140	160	190
Full Geyser	115	130	150	165
Sky Geyser	80	100	110	120
Cascade	240	320	400	480
Select Series 2 Display Aerators, for comparison	250	350	450	500

Cascade is the exception that matters. At 480 GPM on 5 HP it moves nearly as much water as a Display Aerator while producing a tall frothy column. If a customer wants a fountain that also does real aeration work, Cascade is the one Fountain pattern that delivers both.

Minimum operating depth — Cascade is again the exception

Pattern	1 HP	2 HP	3 HP	5 HP	Horizontal
All Fountain patterns except Cascade	52 in	56 in	56 in	62 in	28 in
Cascade	63 in	67 in	67 in	73 in	36 in

Cascade needs the deepest water of any floating unit Fountain Depot sells — 73 inches at 5 HP. Its horizontal configuration needs 36 inches rather than 28. Never quote Cascade from the general Fountains depth figures.

Running amps are identical to the Select Series 2 table in 12.3.

Sky Geyser at 50 ft on 5 HP, in a 7 ft footprint, beats every Kasco and every AquaMaster below the Galaxy Select — and does it on 5 HP rather than 25. For a customer who wants a landmark plume without a commercial budget, this is the answer, provided they have 62 inches of water or 28 inches in the horizontal configuration.

12.5 Vertical or horizontal

The horizontal configuration runs in 28 inches across every horsepower and both ranges (36 in for Cascade). That turns many "your pond is too shallow" conversations into a sale. Aqua Control's own guidance still applies: horizontals cost more, collect surface debris more readily, are slightly less stable, and do not create deep suction — they trade circulation for shallow-water capability. State the trade-off honestly, but do not write off a shallow pond before mentioning it.

12.6 The GFCI nuisance-tripping conversation

Aqua Control states that cable runs longer than about 200 ft may cause GFCI nuisance tripping, especially on single-phase motors, and that nearby Variable Frequency Drives — common in irrigation pumping stations — often trip them. Heavier gauge cable will not fix it. Three-phase circuits and light cables are much less susceptible.

If a customer reports a GFCI tripping randomly after working fine for hours or days, that is the nuisance-trip signature rather than a failed unit. Escalate to service, but reassure them it is a known pattern.

12.7 Aqua Control warranty

Published warranty on standard products, excluding light bulbs and lenses, is 3 years against defects in materials or workmanship under normal operating conditions. Failed parts must be returned to the factory, shipping prepaid, for inspection before replacements ship. Aqua Control is not liable for consequential damage or field repair costs.

The practical point: Aqua Control warranty work means shipping the part to Illinois at the customer's cost and waiting for factory inspection. That is a real service difference from Kasco, where we are an authorized repair centre handling claims in Markham. State it factually — it is honest, and it is why customers value the Kasco relationship.

13. AquaMaster Floating Fountain Aerators

AquaMaster Fountains and Aerators, a division of Nigrelli Inc., based in Kiel, Wisconsin. Fountain Depot carries the Masters Decorative Series, Masters Series, Masters Grand Series, Galaxy Select Series and Night Glow LED lighting.

13.1 Minimum operating depth varies by series — never generalise across the brand

AquaMaster series	Minimum operating depth
Horizontal Masters Series (1–5 HP)	16 in — straightened flow pattern required
Fixed Base, 1/2 HP horizontal	15–25 in
Fixed Base, 1–5 HP horizontal	18–35 in
Masters Decorative Series (1/2 HP)	2 ft — 2.5 ft with the Captiva nozzle
Masters Series (1–5 HP)	3 ft
Masters Grand Series (7.5 HP)	4 ft
Galaxy Select Series (10–25 HP)	62 in

Ask for average depth first, then name the series. A customer with 26 inches of water can have an AquaMaster — just not the one they were probably looking at.

13.2 AquaMaster pond sizing by surface acreage

HP	Effective pond size	Minimum depth
1/2	1/2 acre	2 ft
1	3/4 acre	3 ft
2	1 acre	3 ft
3	1–1.5 acres	3 ft
3.5	1–1.5 acres	3 ft
5	2 acres	3 ft
7.5	3 acres	4 ft
10	4 acres	4 ft

Do not cross-compare acreage between brands. A Kasco 5 HP surface aerator is rated to 5 acres; an AquaMaster 5 HP decorative fountain aerator is rated to 2. Different products. If water quality matters more than appearance, Kasco covers more water per horsepower.

13.3 Manufacturing lead times — quote these

Product	Lead time
1/2 HP Masters Decorative	3–5 days
Masters Series 1–5.5 HP	4–6 days
Horizontal Masters Series	5–7 days
Masters Grand 7.5 HP	10–14 days
Fixed Base Water Features	10–14 days
Galaxy Select 10–25 HP	14–25 days
AquaAir Ultra	2–3 days
Solar AquaAir Ultra	10–14 days

These are factory build times before shipping to Canada. On a Galaxy Select, 14–25 days plus freight and customs means a customer wanting a fountain running for a July event orders in May. Raise timing on any large unit.

13.4 Masters Series 1–5 HP — model numbers, voltage and amps

All motors run at 3450 RPM, oil-cooled, in a Series 300 stainless housing. Impeller is precision cast high-strength moulded composite with a brass shaft insert. Minimum operating depth 3 ft on every model.

Model number	HP	Voltage & phase	Running amps	Ship weight
M5410-SC	1	120V / 1Ø	19.0	250 lbs
M5412-SC	1	208–240V / 1Ø	9.6	250 lbs
M5412-3A	1	208–240V / 3Ø	5.4	250 lbs
M5414-3A	1	440–480V / 3Ø	2.7	250 lbs
M5422-SC	2	208–240V / 1Ø	12.6	250 lbs
M5422-3A	2	208–240V / 3Ø	6.3	250 lbs
M5424-3A	2	440–480V / 3Ø	3.1	250 lbs
M5432-SC	3.5	208–240V / 1Ø	15.2	250 lbs
M5432-3A	3	208–240V / 3Ø	10.1	250 lbs
M5434-3A	3	440–480V / 3Ø	5.1	250 lbs
M5452-SC	5	208–240V / 1Ø	27.1	300 lbs
M5452-3A	5	208–240V / 3Ø	18.0	300 lbs
M5454-3A	5	440–480V / 3Ø	9.0	300 lbs

A customer quoting a -3SC suffix owns an older unit — the three-phase suffix changed to -3A. Useful for dating a machine on a service call.

Three electrical traps

1. The 1 HP 120V model draws 19.0 amps. Highest single-phase draw in the entry range; it will not share a household circuit. Needs a dedicated properly sized circuit and a licensed electrician. If a customer describes a standard backyard outlet, the M5410-SC is very likely wrong — the 208–240V M5412-SC does the same work at 9.6 amps.

2. M5432-SC is 3.5 HP but M5432-3A is 3 HP. Single-phase and three-phase versions of the "3" model are not the same horsepower. Read the suffix.

3. The 5 HP single-phase draws 27.1 amps. Always a licensed electrician conversation, and always escalate.

Cable runs

Unit	Volts	Amps	#10	#8	#6	#4	#2
1 HP 1Ø	120	19.0	100	200	300	500	750
1 HP 1Ø	208–240	9.6	450	650	1100	1750	2700
2 HP 1Ø	208–240	12.6	300	500	800	1300	2050
3.5 HP 1Ø	208–240	15.2	250	400	700	1100	1700
5 HP 1Ø	208–240	27.1	—	250	350	600	950

Higher voltage buys dramatically longer cable runs — the strongest practical argument for a 240V model where the panel is far from the water. AquaMaster requires a licensed electrician to size any underground cable from the main power source to the panel.

13.5 Masters Series spray patterns — height × width in feet

AquaMaster tested all performance data at 240V single phase; actual results vary with site voltage, intake restriction and cable length. Lakewood is the base pattern and needs no nozzle. SFP patterns require a flow straightener; ASFP are adjustable.

Pattern	Type	1 HP	2 HP	3 / 3.5 HP	5 HP
Lakewood Full Flow	Base, no nozzle	7 × 18	9 × 24	11 × 30	15 × 36
Ace	BFP	Up 4 × 8, Low 2 × 22	Up 6 × 8, Low 2 × 26	Up 8 × 10, Low 4 × 32	Up 9 × 12, Low 4.5 × 35
Birdie	BFP	3 × 5	3.5 × 5	4.5 × 8	5 × 12
Biscayne	BFP	Up 11, Low 7 × 14	Up 14, Low 10 × 19	Up 16, Low 10 × 20	Up 20, Low 13 × 24
Crown & Geyser	BFP	Geyser 12 × 2, Crown 5 × 35	Geyser 15 × 2, Crown 6 × 40	Geyser 20 × 2, Crown 6 × 42	Geyser 22 × 2, Crown 7 × 50
Crown & Wide Geyser	BFP	Geyser 12 × 4.5, Crown 5 × 35	Geyser 15 × 4.5, Crown 6 × 40	Geyser 20 × 4.5, Crown 6 × 42	Geyser 22 × 4.5, Crown 7 × 50
Crystal Geyser	BFP	15 × 26	17 × 30	19 × 30	22 × 32
Eagle	BFP	11 × 8	15 × 9	17 × 11	20 × 12
Geyser	BFP	18 × 2	20 × 2	24 × 2	28 × 2
Par	BFP	Up 6, Low 3 × 20	Up 8.5, Low 3.5 × 24	Up 13, Low 5 × 30	Up 15, Low 7 × 40
Wide Geyser	BFP	16 × 10	20 × 10	25 × 10	28 × 10
Arabella	SFP	Up 5.5 × 7, Low 2 × 24	Up 7 × 10, Low 4 × 35	Up 8.5 × 12, Low 4 × 38	Up 13 × 18, Low 5 × 55
Augusta	SFP	9 × 20	11.5 × 24	13 × 30	15.5 × 35
Bayside	SFP	Up 9 × 11, Low 3 × 8	Up 11 × 14, Low 3 × 22	Up 13 × 16, Low 3 × 24	Up 16 × 20, Low 4 × 30
Baytree	SFP	—	—	—	Up 23, Mid 14 × 17, Low 7 × 25
Colonial	SFP	Up 17, Low 8 × 22	Up 19, Low 10 × 26	Up 20, Low 12 × 35	Up 30, Low 22 × 60
Doral	SFP	Up 8 × 10, Low 4 × 8	Up 10 × 12, Low 5 × 10	Up 11 × 14, Low 5 × 12	Up 13 × 18, Low 7 × 13
Double Eagle	SFP	18 × 5	23 × 5	25 × 5	35 × 5
Firestone	SFP	Up 11, Mid 5 × 10, Low 2 × 18	Up 13, Mid 6 × 12, Low 3 × 20	Up 15, Mid 7.5 × 18, Low 4 × 24	Up 18, Mid 11 × 20, Low 5.5 × 28
Half Moon	SFP	6 × 26	8 × 30	10 × 34	13 × 36
Imperial	SFP	Up 9, Mid 6 × 16, Low 1 × 25	Up 11, Mid 6.5 × 18, Low 1.5 × 28	Up 13, Mid 7 × 23, Low 2.5 × 28	Up 15, Mid 13 × 30, Low 5 × 36
Medinah	SFP	9 × 14	12 × 18	14 × 20	18 × 24
Monterey	SFP	Up 8, Mid 5 × 9, Low 3 × 13	Up 10, Mid 7 × 10, Low 4 × 17	Up 13, Mid 11 × 13, Low 7 × 23	Up 19, Mid 13 × 15, Low 8 × 27
Prestwick	SFP	Up 9 × 10, Low 5 × 30	Up 10 × 12, Low 5 × 32	Up 12 × 14, Low 5 × 35	Up 13 × 18, Low 6 × 40
Riviera	SFP	Up 15, Mid 9 × 12, Low 3 × 10	Up 20, Mid 11 × 12, Low 4 × 10	Up 21, Mid 12 × 14, Low 4 × 12	Up 30, Mid 18 × 16, Low 9 × 20
Royal	SFP, rotating	Up 6 × 24, Low 3 × 30	Up 6.5 × 24, Low 3.5 × 32	Up 7.5 × 38, Low 4 × 38	Up 8.5 × 38, Low 4 × 42
Somerset	SFP	Up 12, Low 6.5 × 16	Up 14, Low 7.5 × 18	Up 17, Low 9 × 22	Up 20, Low 11.5 × 25
Turnberry	SFP	5.5 × 15	7 × 18	8 × 20	10 × 23
Valhalla	SFP	Up 10, Mid 7 × 14, Low 3 × 35	Up 12, Mid 8 × 20, Low 4 × 35	Up 16, Mid 10 × 20, Low 4 × 40	Up 18, Mid 12 × 20, Low 5 × 45
Reflection	ASFP	Up 7 × 16, Low 3 × 22	Up 8 × 22, Low 3 × 30	Up 12 × 26, Low 3 × 30	Up 13 × 16, Low 4 × 37
Sanibel	ASFP	11 × 14	14 × 17	16 × 18	19 × 20
Captiva	Specialty	9 × 4	12 × 4	15 × 5	19 × 7

Champion and Diamondback are no longer offered on the Masters Series. Diamondback remains available on the Masters Decorative Series — see 13.7. If a customer asks for Champion, escalate as a legacy pattern.

Pattern guidance

• Maximum height, minimum width — Geyser (28 ft tall, 2 ft wide at 5 HP) or Double Eagle (35 ft tall, 5 ft wide at 5 HP). The answer for a narrow pond where the customer still wants drama.
• Maximum width — Valhalla and Colonial both reach 60 ft at 5 HP.
• Small contained water — Birdie (dense round ball, 3 × 5 at 1 HP) or Bayside.
• Aeration plus appearance — Baytree and Monterey are frothy tri-tier patterns. Crown & Geyser and Par combine the Lakewood fan with a vertical column.
• Wants to change the look later — Reflection and Sanibel are adjustable. Most Masters nozzles are interchangeable without tools, sealed with an o-ring and stainless thumb screws.

Always constrain on width before height. A pattern 55 or 60 ft across needs a pond that can absorb it plus a wind allowance.

13.6 AquaMaster options worth quoting

Option	What it does	When to raise it
Series 316 stainless upgrade	Upgrades Series 300 components to Series 316	Salt or brackish water — but see 13.9, this requires a factory consultation
Horizontal Masters Series	16 in minimum depth, straightened flow pattern required, includes large custom intake screen and supplemental float	Any site with less than 3 ft where the customer still wants AquaMaster
Deep Water Intake System	Draws water from depth in 3 ft increments. Should reach beyond 50% of depth but not exceed 75%	Deep stratified ponds where the fountain should do real water-quality work
Large custom intake screen	765 sq in of open intake area versus 91 standard; encloses the whole motor unit. Requires additional depth	Weedy, debris-heavy or high-vegetation water — essential in a farm setting
Wind Control Module	Anemometer-based, microprocessor controlled, shuts the unit off above a set wind speed. LCD interface, settings persist through power cycles	Exposed sites, HOA ponds near parked cars, golf courses where drift matters
DMX Addresser	Runs multiple RGBW light sets from one controller on a synchronised programme	Multi-fountain HOA or municipal sites

13.7 Masters Decorative Series — 1/2 HP

A 1/2 HP Masters fountain on a Classic LE float — Masters Series pump performance at a lower price point. The entry point into AquaMaster and the natural competitor to the Aqua Control Evolution and smaller Kascos.

Specification	Masters Decorative Series
Horsepower	1/2 HP
Voltage / phase	120V single phase, and 208–240V single phase
Minimum operating depth	2 ft — 2.5 ft with the Captiva nozzle
Rated pond size	1/2 acre
Panel	50 ft cable lengths, 11W or RGBW lights
Warranty	5 years parts and labour on the fountain, 3 years on the control panel

Pattern	Type	Dimensions (ft)
Lakewood	BFP — base	6.5 × 16
Biscayne	BFP	Up 9, Low 5 × 12
Crown & Geyser	BFP	Up 7 × 2, Low 4 × 24
Crown & Wide Geyser	BFP	Up 7 × 3, Low 4 × 24
Crystal Geyser	BFP	8 × 20
Eagle	BFP	9 × 6
Geyser	BFP	10 × 2
Par	BFP	Up 5, Low 2.5 × 18
Wide Geyser	BFP	11 × 5
Arabella	SFP	Up 5.5 × 6, Low 2 × 20
Augusta	SFP	7 × 14
Bayside	SFP	Up 6 × 8, Low 1.5 × 10
Diamondback	SFP	5 × 35 — widest in the Decorative range
Doral	SFP	Up 7 × 7, Low 4 × 5
Double Eagle	SFP	11 × 2 — tallest in the Decorative range
Firestone	SFP	Up 8.5, Mid 5 × 10, Low 2 × 14
Half Moon	SFP	4 × 13
Medinah	SFP	8 × 12
Prestwick	SFP	Up 8 × 8, Low 3 × 25
Riviera	SFP	Up 11, Mid 7.5 × 10, Low 4.5 × 14
Royal	SFP	Up 4 × 14, Low 2 × 16
Somerset	SFP	Up 7
Turnberry	SFP	Up 4 × 10, Low 4 × 12
Valhalla	SFP	Up 8, Mid 6 × 12, Low 3 × 25
Reflection	ASFP	Up 5 × 7, Low 2 × 20
Sanibel	ASFP	7 × 8
Aqua Dome	ASFP — Decorative only	Narrow 2 × 4, Wide 2 × 5.5

Aqua Dome is worth knowing about. A low adjustable dome, 2 ft high and 4–5.5 ft across, unique to the Decorative Series. The right answer for a very small ornamental pond, a courtyard feature, or anywhere a customer wants movement and sound without a tall plume — nothing else in the AquaMaster range goes that small.

13.8 Masters Grand Series — 7.5 HP

A genuinely different machine from the Masters Series, not simply a bigger one — the entire wetted assembly is Series 316 stainless: impeller, motor shaft, motor housing, seal cartridge, intake screen, brackets and fasteners.

Model number	HP	Voltage & phase	Running amps	Min. depth	Ship weight
MGS5472-SC	7.5	220–240V / 1Ø	42.0	4 ft	675 lbs
MGS5472-3SC	7.5	220–240V / 3Ø	26.4	4 ft	675 lbs
MGS5474-3SC	7.5	440–480V / 3Ø	13.2	4 ft	675 lbs

Four hard constraints

1. Minimum depth 4 feet. 2. No 120V option — single phase requires a minimum of 220 volts and draws 42 amps. 3. Cable purchased in 50 ft increments (not 25 like Aqua Control); single-phase max runs are 150 ft on #8, 250 ft on #6, 400 ft on #4, 650 ft on #2, while the 440–480V three-phase model at 13.2 A reaches 1,200 ft on #8. 4. Every Masters Grand enquiry escalates — 675 lbs shipped, 42 amps, 4 ft depth: this is a specified commercial installation.

Masters Grand patterns at 7.5 HP

Pattern	Type	Dimensions	GPM
Lakewood Full Flow	Base, no nozzle	17.6 × 40	700
Biscayne	BFP	Up 29, Low 16.6 × 32	480
Crown & Geyser	BFP	Geyser 28 × 2, Crown 10 × 50	505
Crown & Wide Geyser	BFP	Geyser 28 × 6, Crown 11 × 54	505
Crystal Geyser	BFP	28 × 40	489
Wide Geyser	BFP	36 × 10	330
Augusta	SFP	20 × 50	532
Firestone	SFP	Up 22, Mid 12 × 26, Low 8 × 60	562
Medinah	SFP	20 × 26	555
Prestwick	SFP	Up 16 × 32, Low 8 × 48	574
Valhalla	SFP	Up 29, Mid 15.6 × 42, Low 10 × 65	465

Three-phase Masters Grand panels include a soft start that ramps starting and stopping to reduce stress on the motor and supply. Single-phase panels do not — a real argument for three phase on a marginal or shared supply.

13.9 Salt and brackish water — escalate every time

AquaMaster's own price list carries a supply-chain notice: their transition to standardising on 316 stainless has been disrupted, and various components may be 304 stainless rather than 316. AquaMaster will use best efforts to obtain 316 where possible, and customers requiring 316 must consult the factory.

• The agent may say AquaMaster offers a Series 316 upgrade for salt and brackish applications.
• The agent must not confirm that any specific unit or component will be 316.
• Every salt or brackish AquaMaster enquiry escalates — it requires a factory consultation before the order is placed.
• Where a customer simply wants a saltwater-rated fountain without a factory conversation, Kasco is the clean answer.

13.10 Galaxy Select Series — 10 to 25 HP

Specification	Galaxy Select Series
Horsepower	10, 15, 20 and 25 HP
Minimum operating depth	62 inches — the deepest requirement of any fountain we sell
Overall dimensions	118" × 76" × 60"
Motor	Non-serviceable, oil-free, water-cooled, all stainless steel pump assembly
Warranty	4 years parts and labour. Only 3 years on 10 HP single-phase systems
Listings	Fully UL approved

Design features worth selling: tool-less Series 316 stainless light bracket; 360° tie-down area; removable discharge tube and intake screen for compact storage; interchangeable threaded and tethered nozzles; removable float assembly for motor access; easy-rolling wheels on a solid axle; twist-locking screen with double handles for tool-less cleaning. For a municipal or golf customer pulling and storing units each autumn, the wheels and compact-storage design are a genuine operational advantage.

The commercially important fact: the motor is non-serviceable

A failed motor is a replacement, not a rebuild — there is no bench repair path, not at our facility or anywhere. That makes the warranty term the critical commercial question on any Galaxy Select quote. It is also an honest differentiator to raise: a customer weighing a Galaxy Select against a comparable oil-cooled machine should know the service model differs.

Galaxy Select patterns (60 Hz, height × diameter in feet)

Pattern	10 HP	15 HP	20 HP	25 HP
ALTAIR	Up 21×3, Mid 17×3, Low 14×3	Up 24×3, Mid 18×3, Low 16×3	Up 28×4, Mid 20×4, Low 17×4	Up 31×4, Mid 27×4, Low 23×4
TAURUS	Up 30, Mid 20×40, Low 10×45	Up 40, Mid 25×40, Low 10×50	Up 50, Mid 25×45, Low 12×60	Up 55, Mid 25×50, Low 15×70
VIRGO	Up 30, Low 10×40	Up 40, Low 10×50	Up 50, Low 10×50	Up 60, Low 10×50
SCORPIO	25 × 10	30 × 10	32 × 10	37 × 10
AQUARIUS	Up 55, Low 15×55	Up 65, Low 14×44	Up 70, Low 16×52	Up 80, Low 18×58
GEMINI	Up 47, Low 30×60	Up 58, Low 35×60	Up 64, Low 37×60	Up 70, Low 40×65
Narrow column pattern	65 × 2	76 × 2	85 × 2	104 × 2
Wide column pattern	50 × 10	56 × 10	61 × 10	67 × 10
Tri-tier wide pattern	Up 30, Mid 20, Low 8.5×85	Up 40, Mid 22, Low 9.5×100	Up 45, Mid 25, Low 10.5×105	Up 52, Mid 30, Low 12.5×120

The last three rows correspond to the LEO, OLYMPIAN and ARIES patterns; the dimensions are reliable but the agent must not attach a pattern name to these three figures without confirming with AquaMaster.

Every Galaxy Select enquiry escalates. 62 inches of water, three-phase power, a commissioned electrical design, a mooring plan and a 14–25 day factory build.

13.11 AquaMaster Night Glow lighting

Stainless steel fixtures, shielded jumper cables, AquaLock Connector, UL and cUL listed, 40,000 hour rated life, 3 year warranty. Minimum 4 lights recommended for uniform spray pattern coverage.

System	Output	Notes
11W LED	Cool white 1,000 lm; warm white 775; green 650; red 350; amber 250; blue 150	Dedicated colour LEDs, not lenses — no colour washout. 120V and 220V
22W LED	Cool white 1,900 lm	Cool white only
35W LED	Cool white 3,900 lm; warm white 3,645; green 1,710; red 510; blue 400; amber 205	Roughly equivalent to a 500W incandescent. Operates 90–305 VAC
20W RGBW	940 lm total	Pre-programmed colour and holiday shows
40W RGBW	1,835 lm total	Bluetooth or Ethernet controller
72W RGBW	White 2,650 lm; green 2,250; red 1,100; blue 550	WiFi controlled, no internet required. Browser app on any mobile device, GPS astronomical timing, 30 standard patterns, individually serviceable and addressable. 230% brighter than the 40W. Retrofittable to existing AquaMaster fountains

Installation requirement: for 22W, 35W and 40W RGBW systems, in all applications except waterfalls, the entire light fixture except the lens must be submerged. These fixtures are water-cooled. A light mounted too high, or left running when the water level drops, is being operated outside specification.

Two selling points. The 72W is a retrofit — any existing AquaMaster customer can upgrade without replacing the fountain. And RGBW needs no lens or board swap to change colour, unlike older coloured-lens systems.

13.12 AquaMaster warranty

Product	Domestic warranty
Masters Decorative 1/2 HP	5 years parts and labour; control panel 3 years
Masters Series 1–5 HP, in-water components	5 years parts and labour, 100% replacement cost
Masters Grand 7.5 HP, in-water components	4 years parts and labour
Galaxy Select 10–25 HP	4 years parts and labour; 3 years on 10 HP single-phase
Fixed Base Fountains, 1/2 and 1–5 HP	5 years parts and labour
Control panels and components	3 years parts and labour
All lighting systems	3 years, 100% replacement cost

The warranty runs backwards and the agent must get it right. Masters Series 1–5 HP carries 5 years; Masters Grand 7.5 HP carries 4. The bigger, more expensive machine has the shorter term. Do not assume the premium line has the premium warranty.

Warranty-voiding warning to give at the point of sale. AquaMaster fountains are designed to run as a complete system with an AquaMaster UL listed control panel. Any alteration or substitution not permitted by the installation instructions voids both the UL listing and the warranty, and may create a hazardous installation. If a customer asks whether they can run an AquaMaster on a panel they already own, or another brand's panel, the answer is no.

13.13 Positioning AquaMaster against Kasco and Aqua Control

Customer situation	Steer to
Pond shallower than 2 ft	Kasco, Aqua Control Evolution, or AquaMaster Horizontal Masters (16 in)
Small pond, 2 ft, wants AquaMaster quality and the 5-year fountain warranty	AquaMaster Masters Decorative
Wants the largest choice of looks	AquaMaster — over 30 Masters Series patterns, most interchangeable without tools
Wants maximum height in a narrow pond	AquaMaster Double Eagle (35 × 5) or Geyser (28 × 2); or Aqua Control Sky Geyser (50 × 7)
Salt or brackish water	Kasco — see 13.9
Wants the longest fountain warranty	AquaMaster Masters Series or Masters Decorative — 5 years
Needs Canadian repair and warranty handling	Kasco
Standard household 120V and nothing more	Kasco or Aqua Control Evolution — the 120V AquaMaster draws 19.0 amps and needs a dedicated circuit
Landmark or municipal installation	AquaMaster Galaxy Select — escalate

14. Water Pumps

Match a replacement on four things, in order of importance: maximum head (lift), then flow rate at the operating height, then outlet size and fitting type, then application. A slightly stronger pump with a flow-control valve is safer than a slightly weaker one — flow can be dialled down, head cannot be conjured.

14.1 Laguna PT8110 cross-reference

The Laguna PT8110 is a statuary and fountain pump rated at 200 US GPH, 7.5 ft maximum head, 31 W, 1/2 in outlet, ponds up to 400 US gallons, 6 ft cord. Fountain Depot does not carry Laguna.

Replacement	Specification	Price (CAD)	When to recommend
Pondmaster Pond-Mag PM 250 (primary)	250 GPH, 7 ft max head, 24 W, 1/2 in MPT outlet and 1/2 in FPT inlet, 18 ft cord, rigid pre-filter, submerged or inline, 5-year limited warranty, made in USA	$166.59	The direct swap. Matches head and plumbing, moves more water, draws a third less power, triples the cord length, upgrades the warranty. Note the Laguna uses a slip/barb outlet and the Pond-Mag is 1/2 in MPT — an adapter may be needed
Pondmaster Eco Pump & Fountain Head Kit, 270 GPH	Includes fountainheads, extension tubes, 1/2 in and 3/4 in barbed adaptors, intake pre-filter, variable flow control, 15 ft grounded cord	$99.99	When the PT8110 was driving a spray display. Replaces pump and nozzle assembly in one purchase. Not suitable if the pump feeds a statuary spout, hose line or filter — lower lift, and the fountainheads go unused

Do not substitute the Little Giant PES-40-PW (47 GPH, 2 ft lift) or PES-80-PW (77 GPH, 3.5 ft lift) for a PT8110. These are tabletop-class and a customer stepping down from a PT8110 will report the replacement as defective.

Other Laguna statuary pumps — identification aid only

Laguna model	Max flow	Max head	Guidance
PT8100	80 GPH	2.4 ft	Little Giant PES-40-PW is a close match
PT8105	120 GPH	5.8 ft	PES-80-PW is under-spec — refer to a human
PT8110	200 GPH	7.5 ft	Pondmaster Pond-Mag PM 250 (verified)
PT8115	470 GPH	7.9 ft	Pond-Mag PM 500 — confirm head with a human
PT8120	660 GPH	9.5 ft	Outside verified range — refer to a human
PT8125	750 GPH	—	Outside verified range — refer to a human

Only the PT8110 pairing is verified end to end. Treat the rest as identification aids, not approved substitutions.

14.2 Pondmaster / Danner

Pondmaster Pond-Mag magnetic drive pumps — pricing

Every product in this table is a Pondmaster Pond-Mag magnetic drive water pump. Epoxy-encased rather than oil-filled, so it cannot leak oil into a pond. Ceramic shaft, rigid pre-filter, 18 ft grounded cord, operates submerged or inline, UL/CUL certified, 5-year limited warranty. PM 250 through 700 made in USA.

Model	Product type	Flow	Suits pond of	Price (CAD)
Pond-Mag PM 250	Magnetic drive pond pump	250 GPH	~150–250 gal	$166.59
Pond-Mag PM 350	Magnetic drive pond pump	350 GPH	~250–350 gal	$174.99
Pond-Mag PM 500	Magnetic drive pond pump	500 GPH	~350–450 gal	$179.19
Pond-Mag PM 700	Magnetic drive pond pump	700 GPH	~450–550 gal	$195.99
Pond-Mag PM 950	Magnetic drive pond pump	950 GPH	~850–1,100 gal	$232.39

Not a suction pump — if used inline it must sit below pond water level or it will not prime.

Pondmaster Eco Pump & Fountain Head Kit. 270 GPH $99.99, 400 GPH $129.99. "Kit" means the pump plus fountain display hardware — pump, interchangeable fountainheads, extension tubes, 1/2 in and 3/4 in barbed adaptors, intake pre-filter, variable flow control and a 15 ft grounded cord. It is NOT a complete pond kit — no liner, tubing or filtration. Customers ask this constantly.

Larger pumps. PROLINE High-Flow (Hy-Drive) 1/6 to 1/2 HP, $489.00–$1,044.00. PROLINE with protective cage, solids-handling, 1600–4800 Hy-Drive, $485.79–$673.39.

14.3 The full Little Giant range — sorted by what it is actually for

Little Giant classes most of these as Specialty Pumps, not pond pumps. They are general-purpose oil-filled submersibles for liquid transfer and recirculation across industrial, workshop and commercial settings. Statuary fountains appear in the application list — but so do machine tool coolants and air conditioners.

Model	Category	Agent guidance
PES-40-PW, PES-80-PW	Statuary / tabletop mag drive	Sell freely. PES-40-PW: 47 GPH at 1 ft, 2 ft max head, $59.99. PES-80-PW: 77 GPH at 1 ft, 3.5 ft max head, $74.99. Built-in adjustable flow control, 6 ft cord, 3-year warranty. Tabletop and small statuary only
1-AA-18 ($179.99), 2E-N ($289.99)	Oil-filled direct drive	Statuary fountains and continuous water transfer
1-Y, 1-T, 1-AT, 1-42, 1-42AT, 4E-34NRY	Oil-filled small submersible, specialty range	Suitable for statuary fountains, water displays, and water transfer or recirculation. Recommend only for statuary and display use — never pond circulation, never with fish
2-MD, 4-MD-HC	Magnetic drive, chemical/industrial series	Do not recommend for ponds. Chemical-transfer mag drives. Escalate if asked
1-YS, 2E-NYS	Parts washer pumps	NEVER recommend for a pond, fountain or water feature. The 1-YS is rated for solvent and deodorised kerosene in parts-washer service only, with a Viton seal. Industrial stock

The rule for the whole Little Giant specialty range: oil-filled means there is oil in the pump. A seal failure releases that oil into the water. That is why our own guidance favours the Pondmaster Pond-Mag for ponds — epoxy-encased, so it cannot leak oil.

If there are fish, or it is a pond rather than a self-contained statuary feature, steer to a mag drive. Reserve the Little Giant oil-filled range for statuary, decorative displays and water transfer. If a customer asks for one of these by model number, sell it — they usually know why — but confirm the application first.

14.4 Aquascape pump range

Range	Type	Typical use
EcoWave 2000 / 3000 / 4000 / 5000	Energy-efficient mag drive	EcoWave 2000: 2,020 GPH at 65 W, 3-year warranty. Continuous-duty recirculation on smaller systems
AquaSurge, AquaSurge adjustable flow	Asynchronous submersible	Waterfalls, streams and skimmer-fed systems. Smart Control App capable on adjustable models
AquaForce 4000–8000 adjustable flow	Solids handling	Ponds with fish load and debris
SLD 5000–9000 adjustable flow	Solids handling	Larger ponds and streams; Smart Control Receiver included
PL and PN series, PN10000	Solids handling	High-volume waterfall and stream applications

Stock warning: several Aquascape pump lines run at zero inventory. Never promise availability — direct the customer to the live product page or offer to have the team confirm.

14.5 Other pump brands

Hampton Submersible Pump & Fountain Kit, 1000 GPH — pump plus fountain display hardware. Confirm head, outlet size, cord length, included heads and warranty with the team before quoting.

Par-Max HD6 Freshwater Pump — a pressure-style freshwater pump, not a submersible pond pump. Confirm flow, pressure, voltage and intended application with the team. Escalate rather than recommend.

15. Aquascape Backyard Ponds and Decorative Water Features

A different conversation from floating fountains. These customers are building or maintaining a backyard water feature — a pond, stream, waterfall or decorative fountain — not managing a lake. When a customer mentions a garden, patio, koi, a liner or a waterfall, this is the range.

15.1 What Fountain Depot carries from Aquascape

Category	Products
Complete pond kits	DIY Backyard Pond Kit 6' × 8' and 8' × 11', Small Pond Kit 8' × 11', Large Pond Kit 21' × 26' (7000 GPH, and 4000–8000 adjustable), Large Deluxe, AquaGarden Mini Pond Kit (Mocha and Steel Gray)
Pondless waterfall kits	DIY Backyard Waterfall Kit, Medium Deluxe 16' stream, Large 26' stream, Large Deluxe 26' stream, Pondless Waterfall Vault and Vault Extension
Spillways and decorative features	Waterfall Spillway 12" and 22", Stacked Slate Spillway Wall 32" Landscape Fountain Kit, Small Curved Stacked Slate Wall Base, Spillway Bowl and Basin Landscape Fountain Kit, Fire and Water Spillway Bowl, AquaGarden Tabletop Fountain Kit
Basins and reservoirs	AquaBasin 30, AquaBasin 45, AquaBlox Small and Large D-Raintank Modular
Filtration	Signature Series 1000 BioFalls Filter, UltraKlean Pressurized Biological Pond Filter, UltraKlear UV Clarifier, Signature Series 200 Pond Skimmer brush cartridge
Liner and plumbing	EPDM Liner Double-Sided Seam Splice Tape 3" × 25', EPDM Liner One-Sided Cover Tape, Christy's Red Hot Blue Glue
Aeration	Pro Air 20 and Pro Air 60 Pond Aeration Kits, 4-Outlet Pond Aeration Kit
Fish, wildlife and control	Premium Staple Fish Food Pellets, Koi Krunchies, Premium Fish Food Flakes, Faux Log Fish Cave, Blue Heron Decoy, Smart Control Plug, Garden and Pond LED Spotlight Kit

15.2 DIY versus Professional kits — establish this first

Aquascape builds pond kits at two very different levels and Fountain Depot stocks both. Confusing them means quoting the wrong price by thousands of dollars.

	DIY Backyard Pond Kits	Professional / Signature Series Kits
Skimmer	Signature Series 200 (6" weir)	Signature Series 1000
Filter	Signature Series 1000 BioFalls	Signature Series 2500 or 6000 BioFalls
Pump	EcoWave, fixed speed	AquaSurge adjustable flow, PL or SLD solids-handling
Pipe	1.5" kink-free, 25 ft	2" flexible PVC, 25–50 ft
Lighting	Not included	Complete LED package included
Dosing	Not included	Automatic treatment dosing system included
Aimed at	Homeowner, weekend build	Contractor or serious homeowner

Always confirm which tier the customer means. "The 8 by 11 pond kit" could be either.

DIY Backyard Pond Kits

Kit	Pond size	Approx. volume	Liner	Underlayment	Pump
DIY 6' × 8' (99764)	6' × 8', max 2 ft deep	~500 US gal	10' × 12' 45-mil EPDM	120 sq ft	EcoWave 2000 — 2,020 GPH, 65 W
DIY 8' × 11' (99765)	8' × 11'	~1,000 US gal	12' × 15' 45-mil EPDM	Geotextile	EcoWave 2000 — 2,020 GPH, 65 W

Both DIY kits include: Signature Series 200 Pond Skimmer (6" weir, up to 3,000 GPH, leaf and debris net, houses the pump to stop it clogging), Signature Series 1000 BioFalls Filter with BioBalls and two filter mats, pump check valve assembly, 1.5" × 25 ft kink-free pipe, all fittings, Installation Kit (silicone, foam sealant, PVC cement), and a DIY Welcome Kit — fish food, beneficial bacteria, water treatments, video demonstrations and an owner's manual.

The Welcome Kit is a real selling point for a first-time pond owner and easy to forget to mention. It means the customer is not finishing the build and then wondering what to put in the water.

Professional kits

Kit	Pond size	Skimmer	Filter	Liner	Pipe
Medium 11' × 16' (53035)	11' × 16', max 2 ft	Signature Series 1000	Signature Series 2500 BioFalls	15' × 20' 45-mil EPDM, 300 sq ft underlayment	2" × 25 ft flexible PVC
Large 21' × 26'	21' × 26', max 2 ft	Signature Series 1000	Signature Series 6000 BioFalls	45-mil EPDM	2" × 50 ft flexible PVC

All professional kits include a complete LED lighting package, an automatic water treatment dosing system, check valve assembly, installation kit and Welcome Kit.

What the Deluxe upgrade adds

• Colour-changing LED lighting in place of the standard package — on the Large Deluxe, two 4.5 W colour-changing spotlights, a 2 W colour-changing waterfall light, a Smart Control Hub and a 150 W transformer
• Aquascape Smart Control App compatibility — lights and pump flow adjustable from a phone or tablet
• Pond Powerhead (pond kits)
• Faux Driftwood — 30 inch on pondless Deluxe kits
• Colour-changing light splitter and extension cable, and a Pondless Vault Extension (pondless Deluxe)

Deluxe does not change the pond size, liner, skimmer, BioFalls or filtration. It is lighting, app control and decorative extras. A customer choosing on capacity gets the same pond either way — say so plainly.

15.3 Pondless Waterfall Kits

Kit	Stream length	45 mil EPDM liner	Underlayment	Pump options
DIY Backyard Waterfall Kit (83001)	3 ft max waterfall and stream	10' × 12' pre-cut	105 sq ft	EcoWave 2000 — 2,020 GPH, 65 W
Small Pondless (53038)	6 ft	8' × 10' stream, 10' × 10' reservoir	100 sq ft	AquaSurge 2000–4000 adjustable flow
Medium Pondless (53064)	16 ft	10' × 20' stream, 10' × 12' reservoir	120 sq ft	AquaSurge adjustable, PL Series, or SLD
Large Pondless	26 ft	10' × 30' stream, 10–15' × 15' reservoir	180 sq ft	AquaSurge adjustable, PL Series (5-PL 5000), or SLD

Medium and Large kits also include a complete LED lighting package and a Dosing System SL with 32 oz of water treatment that automatically doses the waterfall. Installation kit contains silicone, Pond and Waterfall Foam Sealant and PVC cement. The 22" Waterfall Spillway Diffuser carries a limited lifetime warranty.

What is NOT included in any kit: rocks and gravel. The customer sources those separately, and on a 26 ft stream that is several tonnes and a significant cost. Say it at the point of sale.

Pondless versus pond — ask this first

A pondless waterfall is a stream and waterfall with no open pond — water disappears into a gravel-filled reservoir (the vault, or AquaBlox) and recirculates.

• Recommend pondless when the customer has young children and worries about open water, wants the sound of moving water without fish or pond maintenance, has a sloped yard, or wants to shut it off and have the feature disappear.
• Recommend a full pond kit when they want fish, water lilies, or a visible body of water, and accept seasonal maintenance.
• The Vault Extension exists for deeper reservoirs — raise it for a longer or steeper stream, because retro-fitting later means excavating.

15.4 Sizing an Aquascape kit — what to ask

1. How much space, and is it level? Kit sizes are finished pond dimensions. Excavation is larger, and a professional kit needs room for the skimmer at one end and the BioFalls at the other.
2. Do they want fish? All these kits build to a maximum depth of about 2 ft. That is not enough to overwinter koi safely in Ontario — escalate any koi-overwintering question rather than reassuring the customer.
3. Where does the waterfall go? The BioFalls sits at the high point. On a flat garden, they are building a berm.
4. Have they budgeted rock and gravel?
5. Power at the pond? Every kit needs a GFCI-protected outdoor circuit.

15.5 Liner seaming — be precise

Aquascape kits use 45 mil EPDM liner, fish-safe, with a 20-year guarantee. Double-sided seam splice tape makes the joint; one-sided cover tape covers and protects it. They are not interchangeable, and a customer buying the wrong one has a leak in a feature they have just buried under a tonne of rock. Anyone buying a kit larger than the pre-cut liner, or extending a stream, needs seam tape.

15.6 Winterisation — handle with care

There is an unconfirmed indication that winterising may be a condition of the Aquascape pump warranty. Until confirmed with Aquascape, the agent must not tell a customer their system can be left running over winter, and must not state the winterisation procedure from general knowledge.

Correct response: winterising a pondless waterfall in our climate generally means shutting down, removing the pump and draining the system — but the specific procedure and any warranty conditions vary by product. Let me have someone confirm the exact steps for your setup before the first freeze. Then capture name, email and which kit or pump they own.

16. Pond Filtration and UV Clarification

16.1 What a UV clarifier does and does not do

• A UV clarifier kills free-floating single-celled algae — the cause of green, pea-soup water. It clumps the cells so the filter can remove them.
• It does NOT kill string algae, blanketweed or algae growing on rocks and liner. A customer with hair-like algae on their rocks will not be helped, and selling them one loses a customer.
• It requires a filter downstream. On its own it kills the algae but leaves it in the water.
• Flow rate matters. Water must pass slowly enough for the UV dose to work.

Green water means UV. String algae means treatment, nutrient control and aeration. Ask which one they have before recommending anything.

16.2 Aquascape UltraKlear UV Clarifier

Standalone UV clarifier, installed outside the pond. T5 high-output UVC bulb with an internal swirl sleeve directing water around the bulb — Aquascape claims up to 50% better UV efficiency than conventional clarifiers. Mounts horizontally or vertically.

Model	Rated pond size	Maximum flow rate
UltraKlear 1000	1,000 US gal / 3,800 L	500 GPH / 1,900 LPH
UltraKlear 2500	2,500 US gal / 9,500 L	1,000 GPH / 3,800 LPH
UltraKlear 5000	5,000 US gal / 19,000 L	1,500 GPH / 5,700 LPH

Maximum flow rate is the spec that gets ignored, and it is the one that decides whether the unit works. If a customer puts a 2,000 GPH pump through an UltraKlear 1000 rated at 500 GPH, the unit will run, the light will come on, and the green water will not clear. Always ask what pump they are running and size the UV to the flow, not just the pond volume.

Included: four multi-hose adapters, two 1.5" rotational ball fittings, two elbows, quartz sleeve fitting, gaskets, two mounting brackets and hardware. On/off indicator, electronic ballast, and a mechanical safety switch that cuts the bulb when the ballast is removed.

16.3 Aquascape UltraKlean Pressurized Biological Pond Filter

A combined pressurised biological filter and high-output UV clarifier in one canister.

Model	Rated pond size
UltraKlean 2000	Up to 2,000 US gallons
UltraKlean 3500	Up to 3,500 US gallons

• Sponge-free design — biological media packs tightly to trap debris
• Self-cleaning backwash in under five minutes without opening the canister; cleaning indicator light
• Electronic bulb-saver timer, three time options. The bulb-off period is also the ideal window to add water treatments, since UV degrades some of them
• On/off LED indicator, 20 ft power cord, 3-year limited warranty
• Fittings: six multi-hose adapters in 1", 1.25" and 1.5"; backwash cap; eight washers; backflush valve; threaded adapter

UltraKlean Pond Filtration Kits pair the filter with a matched AquaForce solids-handling pump plus 25 ft of 1.5" kink-free pipe and stainless clamps. Both filter and pump carry the 3-year limited warranty.

16.4 Aquascape Signature Series 1000 BioFalls Filter

Specification	Signature Series 1000 BioFalls
Rated pond size	Up to 1,000 US gallons, or up to 100 sq ft of surface
Maximum flow rate	3,000 GPH
Spillway lip	15 inches, reversible
Construction	Rotationally moulded polyethylene
Weight	22.7 lbs
Included	Two biological filter mats, media net, fittings, bulkhead, fish-safe silicone, hardware
Optional	Rock tray, sold separately on the 1000 model

The flow rating is generous relative to the pond rating, so it suits a customer wanting a strong waterfall on a modest pond. The reversible spillway lip is worth mentioning — facing outward it forms the waterfall directly; facing inward it lets the customer set a natural stone spillway in front, which is how you make a BioFalls disappear into a rock face.

Maintenance selling point: a BioFalls typically needs cleaning about once a year, against a pressurised filter which needs periodic backwashing.

Aquascape's wider BioFalls range covers 1,000 to 6,000 gallons (2500, 4000 and 6000 models include a rock tray as standard).

16.5 Pondmaster filtration

Fountain Depot also lists the Pondmaster 1000 Garden Pond Filter (submersible mechanical and biological) and the Pondmaster Submersible & Inline UV Clarifier. Rated volume, flow rates, UV wattage, fittings and lamp interval are not yet recorded here — route Pondmaster filtration questions to a human.

16.6 Choosing between them

Customer situation	Recommend
Green, pea-soup water; already has a filter and waterfall	UltraKlear UV Clarifier, sized to their pump flow
Green water; wants one box that does everything	UltraKlean 2000 or 3500
Green water; does not want to size a pump	UltraKlean Pond Filtration Kit
Building a waterfall or stream, pond under 1,000 gal	Signature Series 1000 BioFalls
String algae or blanketweed on rocks and liner	None of the above — manual removal, aeration, bacteria and nutrient control

17. Water Treatments, Pond Dye, Beneficial Bacteria and Fish Care

Read section 2.3 before answering any treatment question. Fountain Depot does not stock a registered aquatic algaecide or herbicide. Everything below is a biological, a colourant, a water conditioner or fish food.

17.1 The range

Product	Brand	Category
AquaSphere PRO	Arbourdale	Beneficial bacteria, time-released sphere
Blast	Arbourdale	Beneficial bacteria, fast-acting packets
Algae Armour Pond Treatment	Arbourdale	Pond treatment
Aquatics' Niagara Blue Pond Dye Colourants	Arbourdale	Pond dye
Kasco Pond Probiotics Macro-Zyme	Kasco	Beneficial bacteria
Pond Probiotics Macro-Zyme Muck Puck	Kasco	Beneficial bacteria, slow release
Wetland Pond & Lake Bacteria Contractor Grade	Aquascape	Beneficial bacteria
Blue Pond Dye, 8 oz / 236 ml	Aquascape	Pond dye
Black Pond Dye, 8 oz / 236 ml	Aquascape	Pond dye
Ammonia Neutralizer	Aquascape	Water conditioner
Alkalinity Booster with Phosphate Binder	Aquascape	Water conditioner
Premium Staple Fish Food Pellets, Koi Krunchies, Premium Fish Food Flakes	Aquascape	Fish food

17.2 Arbourdale AquaSphere PRO

A biodegradable, all-natural, time-released sphere that introduces beneficial bacteria. Sinks to the bottom and works for up to 30 days, then marine-degrades. Results usually visible in about 45 days.

Point	Detail
Sizing	By pond volume. Sizes treat 1,000 / 12,500 / 50,000 / 250,000 / 500,000 / 1,000,000 gallons. Use multiple spheres for larger ponds, distributed evenly
Volume calculation	Length × width × average depth × 7.5 = US gallons. A 40 ft × 100 ft pond averaging 10 ft deep is 3,000,000 gallons — three 1,000,000 gallon spheres
Replacement	Every 30 days
Water temperature	Above 45°F (7°C) and below 110°F (43°C)
Application	Self-contained ponds and retention areas. Keep dry until use, then toss in
Safety	Arbourdale states it is safe for people, pets, plants, fish and amphibians
Dosing	Cannot over-treat; under-dosing is the common failure

17.3 Arbourdale Blast

A fast-acting supplement to AquaSphere PRO. Works from the top of the water downward over about 7 days, not time-released, and disperses through the whole water body. Arbourdale's strongest formulation.

• Each packet treats up to 125,000 gallons, in boxes of 4 and 12
• Use at the start of the season to jump-start a treatment programme, or alongside monthly AquaSpheres for tough algae and weed

17.4 Pond dye

Dye shades the water column, limiting light reaching submerged algae and weeds and slowing their growth. It is a suppression tool, not a kill, and works best applied early in the season before growth establishes. Blue is the conventional decorative choice; black gives a natural reflective look favoured on golf courses and naturalised ponds. Arbourdale produces Aquatics' Niagara Blue and a Muskoka Black; Aquascape supplies 8 oz blue and black.

17.5 Two rules for every microbial product

1. Do not use with chemicals or algaecides. Arbourdale states this explicitly. If a customer is dosing a chemical algaecide, the bacteria will not establish.

2. Microbial treatment consumes oxygen. Bioremediation requires oxygen, and the process temporarily draws oxygen down as organic matter is digested. Arbourdale's own guidance: test oxygen before treating, and ensure aeration is in place in fish-heavy ponds. Hot weather, overstocking and heavy organic debris all reduce available oxygen.

This is a sales insight, not just a caution. A customer buying bacteria for a stocked pond in July should be running aeration. If they are not, the honest recommendation is aeration first — a larger, better sale that actually solves their problem.

17.6 How to answer the four questions customers actually ask

"My pond is green." Establish which algae. Free-floating green water responds to UV clarification and nutrient reduction. String algae and blanketweed do not. Then establish whether the pond is aerated — algae is usually a symptom of excess nutrient and poor circulation. The honest sequence is aeration first, bacteria second, dye third, and manual removal of heavy mats before any of it.

"Do you sell algaecide?" No — say so directly. We sell biological and dye-based pond management, which is what we stand behind. Most pond algaecides marketed in the United States are not registered for aquatic use in Canada, and a chemical knockdown of a heavy bloom in warm water can crash dissolved oxygen and kill the fish. If they still want a chemical route, escalate.

"What does pond dye do?" See 17.4.

"Is it safe for my fish?" Never answer from general knowledge. State only what the product label says. If not recorded here, tell the customer you want to give them the exact label wording rather than a paraphrase, and escalate.

17.7 Mandatory safety block on every treatment conversation

• Treating a heavy algae bloom in warm water can crash dissolved oxygen as the algae dies. Treat in sections over several days and run aeration during and after.
• Always read the product label before applying anything.
• Never recommend a product for a use its Canadian label does not cover.
• If the water body drains to or connects with a natural watercourse, escalate.
• Fish in visible distress, or any fish loss, is urgent — escalate immediately, do not sell a product.

18. Architectural and Display Fountain Hardware — PEM Fountain

This is a distinct business line and the agent must recognise it. Alongside pond equipment, Fountain Depot supplies components for architectural and display fountains — plaza fountains, commercial water features, reflecting pools and interior installations. These customers are landscape architects, consulting engineers, general contractors and municipal facilities staff, not pond owners.

Recognise the enquiry: the customer uses words like pool, basin, plaza, sump, weir, spray ring, anti-vortex, or gives a specification section number or drawing reference. They ask for a part number rather than describing a problem.

18.1 Structural fountain nozzles and jets

Product	Type
Bronze Aerating Nozzle	Aerating jet
Stainless Steel Foam Nozzle	Foam / frothy jet
Cascade Nozzle, 50 Series Cascade Jets (painted black)	Cascade jets
Directional Stream Jet, 800-815 Brass Adjustable Stream Jets with flow straightener	Adjustable stream jets
360 Series Picaly Jets	Fine stream jets
1100 Spheres de Fleurs "Dandelion Spheres"	Sphere display heads
32CZ Spray Apron Spray Heads	Spray apron heads
40 Curtain Fountain Components	Water curtain
1640 Series short water-level-independent aerated jets	Low spray heights in very shallow pools

18.2 Suction drains, strainers and fittings

Anti-vortex suction fittings and drains: 6215, 6215V (valved, very shallow pools), 6216, 6284 and 6284 AV, 6440-841 drain fitting, 6440-842 anti-vortex suction strainer, 6440-843 valved anti-vortex suction strainer, 6440-44 series floor drain, 7210 series floor drain fittings. Also 6338 vacuum fitting, 6345 series eyeball return fitting, 6218 winter cover for fitting, 6222 drain plug, 6317-60 series surface waterproofing.

Safety rule. Anti-vortex suction fittings exist to prevent suction entrapment. If a customer asks whether they can substitute a plain fitting for an anti-vortex one, or run a suction line without a strainer, escalate immediately — this is a life-safety specification governed by code, not a preference.

18.3 Water level control

Product	Vendor	Type
PEM L101-01 conduit mounted single sensor	PEM Fountain	Electronic level sensor
PEM L101-12 wall mounted single sensor, top access	PEM Fountain	Electronic level sensor
PEM L101-29 top access wall mounted dual sensor	PEM Fountain	Electronic level sensor
L101-16 Water Level Sensor	Fountain Depot	Electronic level sensor
R1296 Stainless Steel	Fountain Depot	Water level sensor
R1300 non-electric pool fill system	Fountain Depot	Mechanical auto-fill
Hudson Valve 1-inch Universal Valve	Hudson Valve	Mechanical float-operated fill valve

Electronic versus non-electric. A PEM L101 sensor system requires power and a controller and is the specification answer for a commercial fountain. The R1300 and the Hudson Valve are mechanical and need no power — the right answer for a stock tank, a remote pond, or a small feature where running a circuit is not worth it.

18.4 How the agent handles architectural enquiries

Escalate all of them. Provide the part number and confirm we carry it if asked, but do not specify, size, or advise on an architectural fountain. These projects are drawing-driven, code-bound, and often tendered. Capture the contact, project name, and specification or drawing reference, and route to a human. Point commercial enquiries to the request-a-quote page.

19. Lighting Across All Brands

Brand	Systems	Notes
Kasco WaterGlow	Stainless steel 3 and 6 LED kits (120V, 19W each, 1,700 lumens each, 50–500 ft cords); composite C11 kits in 3, 4 and 6 light; RGB colour changing; RGBW; W25	3 LED kit from $3,163.76; 6 LED kit from $5,733.96. Interchangeable red, green, blue and amber lenses. Fits non-Kasco and compatible fountain systems. 3-light kits suit small to mid-size fountains; 6-light kits suit large decorative displays
AquaMaster Night Glow	11W, 22W, 35W LED and 20W, 40W, 72W RGBW	See 13.11. Minimum 4 lights recommended. Fixtures must be fully submerged except the lens
Aqua Control	3W LED and 9W Auto RGB, 4 lights per set	Floating and stationary versions use different brackets and part numbers. See 12.2
Aquascape	Garden and Pond LED Spotlight Kit; colour-changing packages in Deluxe kits	Landscape and water feature accent lighting
PEM Fountain	Commercial and architectural submersible fixtures	Escalate — architectural specification, see section 18

The universal lighting rule: match the light kit to the fountain brand and series. Brackets, cords, connectors and control integration are brand-specific. If a customer asks whether they can put one brand's lights on another brand's fountain, escalate — on AquaMaster in particular, substitution voids the UL listing and the warranty.

20. Aquatic Weed and Muck Management

Product	Vendor	Status
Aquatic Weed Rake	Weeds B Gone	Available — see the live product page for current price
Gas Powered Aquatic Weed Cutter	Weeds B Gone	Not currently available for online order. The agent must NOT quote a price for this product under any circumstances. Capture the customer's name and email and tell them the team will confirm availability and pricing

How to advise. Mechanical removal is the honest first answer for heavy rooted weed, and it is the only approach we can fully support since we do not sell aquatic herbicides. Pair it with the long-term controls that actually work: aeration to address the muck layer feeding the growth, beneficial bacteria to digest accumulated organic sediment, and dye to limit light early in the season. Tell customers plainly that cutting weed and leaving it in the water adds to the nutrient load — it has to come out.

21. Sizing and Selection — All Brands

21.1 Minimum operating depth — check this first

Equipment	Minimum operating depth
AquaMaster Fixed Base, 1/2 HP horizontal	15–25 in
AquaMaster Horizontal Masters Series	16 in
Kasco 3/4 HP fountains and aerators	17.5 in
Kasco 1 HP	19 in
Kasco 2 HP; Aqua Control Evolution	20 in
Kasco 3 HP	24 in
AquaMaster Masters Decorative (1/2 HP)	2 ft (2.5 ft with Captiva)
Kasco 5 HP	26 in
Kasco 7.5 HP; Aqua Control Select horizontal	28 in
Aqua Control Select Series 2 vertical, 1 HP	32 in
AquaMaster Masters Series 1–5 HP	3 ft
Aqua Control Select Series 2 vertical, 2–5 HP	44 in
Aqua Control Select Series 2 vertical, 7.5 HP	48–51 in
Aqua Control Select Fountains vertical, 1–3 HP	52–56 in
Kasco de-icers and AquatiClear circulators; AquaMaster Masters Grand	4 ft
Aqua Control Select Fountains vertical, 5 HP; AquaMaster Galaxy Select	62 in
Aqua Control Cascade, 5 HP vertical	73 in — deepest in the range

Depth rules models out faster than pond size, budget or pattern preference. Ask in the first exchange, and always ask for average depth, not the deepest point.

21.2 Water type — the second filter

Water	Kasco	Aqua Control	AquaMaster
Freshwater	Yes	Yes	Yes
Salt or brackish	Yes — rated as standard, stainless with sacrificial zinc anode	No — freshwater only	316 upgrade offered, but component grade not guaranteed — factory consultation required, escalate

21.3 Power available — the third filter

• Standard 120V household only: Kasco 3400JF, 4400JF, 2400VFX, 3400VFX, 4400VFX and the 120V Kasco aerators; Aqua Control Evolution (20 amp breaker); AquaMaster Masters Decorative. The 120V AquaMaster Masters Series draws 19.0 amps and needs a dedicated circuit.
• 208–240V single phase: opens the H-model Kasco range, most of the AquaMaster Masters Series, and all Aqua Control Select models. Also allows much longer cable runs with less voltage drop.
• Three phase (.3 on Kasco, -3A on AquaMaster): commercial, municipal or agricultural sites only. Never recommend without confirming three-phase service exists. Escalate.
• No 120V option exists anywhere in the Aqua Control Select Series or Select Series 2.

21.4 Pond volume

Rectangular or square: length (ft) × width (ft) × average depth (ft) × 7.5 = US gallons. Circular: radius × radius × 3.14 × average depth × 7.5. Irregular: average length × average width × average depth × 7.5 × 0.85. Use average depth, not maximum — measuring the deep end is the most common sizing mistake. Surface acres = length (ft) × width (ft) ÷ 43,560.

21.5 Pump sizing

Turn the pond volume over at least once every two hours; once per hour for koi, heavy fish load or a filtered system.

Pond volume	Minimum pump (2 hr turnover)	Preferred (1 hr, fish or filtered)
250 gal	125 GPH	250 GPH
500 gal	250 GPH	500 GPH
1,000 gal	500 GPH	1,000 GPH
2,000 gal	1,000 GPH	2,000 GPH

Then correct for head loss — the GPH on the box is measured at zero lift. Add the vertical rise from pump to discharge; add roughly 1 ft of equivalent head per 10 ft of horizontal tubing; add head for every fitting, valve, UV and filter. Undersized tubing is the most common hidden loss — a 1/2 in line on a pump with a 3/4 in outlet throttles it badly. Choose a pump that delivers the required GPH at that total head. Waterfall rule of thumb: roughly 1,500 GPH per foot of spillway width for a full sheet, about 1,000 GPH for a lighter flow.

21.6 Aeration and fountain sizing

Use each manufacturer's published surface acreage per model as the primary rating. As a cross-check, budget 1 to 1.5 HP per surface acre, going to the top of that range for heavily stocked fish ponds, aquaculture or wastewater. Do not cross-compare acreage figures between brands — a Kasco aerator rating and an AquaMaster fountain rating measure different things.

21.7 De-icer sizing

Situation	Model
Single small dock, sheltered water	2400D (1/2 HP)
Standard residential dock or boat lift	3400D / 3400HD (3/4 HP)
Larger dock, exposed water, severe ice	4400D / 4400HD (1 HP)

Choose 240V (HD) models for long cord runs from shore power. All require at least 4 ft of water.

21.8 Winter aeration for fish

A different job from de-icing. Overwintering fish need gas exchange — an opening for toxic gases to escape, not aggressive circulation. Do not run a bottom diffuser at full depth in winter. It destratifies the pond and drives warm water to the surface where it chills, which can kill the fish the customer is trying to protect. Set diffusers shallower and run at reduced output.

21.9 Questions to ask before recommending

For a pump: pond volume or dimensions; lift height; horizontal run; what it feeds (spray nozzle, waterfall, statuary spout, filter, skimmer); existing tubing size and fitting type.

For an aerator or fountain: surface dimensions; average and maximum depth; power available (120V, 240V single-phase, three-phase); distance from panel to water's edge; the goal (appearance, water quality, fish health, ice protection); whether the water is shallow, weedy or debris-heavy; and whether it is fresh, salt or brackish.

If the customer cannot answer the first two, that is a human conversation, not a sale.

22. Warranty Summary — All Brands

Warranty is administered by the manufacturer with Fountain Depot as the authorized dealer processing the claim. The agent may state a published term but must never assess, approve or decline a claim, and must never tell a customer that a specific failure is or is not covered. Any failure is a repair conversation and escalates to a human.

Brand and class	Warranty
Kasco 2400 series (1/2 HP)	2 years
Kasco 3400 series (3/4 HP)	2 years
Kasco 4400 series (1 HP)	2 years
Kasco 2 HP (8400JF, 8400VFX, 8400AF, 2.3JF, 2.3VFX, 2.3AF)	3 years
Kasco 3 and 5 HP J-Series (3.1JF, 3.3JF, 5.1JF, 5.3JF)	5 years
Kasco 7.5 HP (7.3JF)	5 years
Kasco 3 and 5 HP aerators and VFX	3 years, optional 5-year available at purchase
Kasco de-icers	3 years
Kasco RobustAire	Compressor 3 years; wearable parts 2 years; tubing 15 years; diffuser and cabinet Lifetime
AquaMaster Masters Decorative 1/2 HP	5 years parts and labour; panel 3 years
AquaMaster Masters Series 1–5 HP	5 years parts and labour, 100% replacement cost
AquaMaster Masters Grand 7.5 HP	4 years — shorter than the smaller Masters Series
AquaMaster Galaxy Select 10–25 HP	4 years; 3 years on 10 HP single-phase
AquaMaster control panels	3 years parts and labour
AquaMaster lighting	3 years, 100% replacement cost
Aqua Control, all standard products	3 years, excluding light bulbs and lenses
Pondmaster Pond-Mag pumps	5 years limited
Pondmaster Eco kits	2 years
Little Giant PES pumps	3 years
Aquascape EPDM liner	20 years
Aquascape UltraKlean filter and AquaForce pump	3 years limited
Aquascape EcoWave pumps	3 years limited

22.1 Warranty rules that apply to every brand

• Kasco replacement parts are generally NOT warranted — over 500 Kasco part numbers carry "No Warranty on Parts": impellers, seals, nozzles, zinc anodes, screens and light lenses among them. Never imply a replacement part is covered.
• Aqua Control: motor failure caused by a blocked suction screen is explicitly not covered. Nor is damage from leaving the unit in freezing water. Warranty work means returning the part to Illinois, shipping prepaid, for factory inspection.
• AquaMaster: any alteration or substitution not permitted by the installation instructions voids both the UL listing and the warranty. Running an AquaMaster fountain on a non-AquaMaster panel voids it.
• Aquascape: there is an unconfirmed indication that winterisation may be a pump warranty condition — see 15.6. Escalate.
• If a customer is buying a part because something failed, escalate — there may be a claim on the unit worth more than the part.

22a. Product Page Links

Use these to send a customer directly to a product. Only link a URL that appears in this table. If the product a customer wants is not listed here, point them at the relevant collection page or offer to have the team send the link — never construct or guess a URL.

Kasco J-Series decorative floating fountains

Model	Product page
3400JF (120V)	fountaindepot.com/products/kasco-floating-pond-fountain-multi-pattern-3400jf-120v
3400HJF (240V)	fountaindepot.com/products/kasco-floating-pond-fountain-multi-pattern-3400hjf-240v
4400JF (120V)	fountaindepot.com/products/kasco-floating-pond-fountain-multi-pattern-4400jf-120v
4400HJF (240V)	fountaindepot.com/products/kasco-floating-pond-fountain-multi-pattern-4400hjf-240v
8400JF (240V)	fountaindepot.com/products/kasco-floating-pond-fountain-multi-pattern-8400jf-240v
2.3JF (240V)	fountaindepot.com/products/kasco-floating-pond-fountain-multi-pattern-2-3jf-240v
3.1JF (240V)	fountaindepot.com/products/kasco-floating-pond-fountain-multi-pattern-3-1jf-240v
3.3JF (240V)	fountaindepot.com/products/kasco-floating-pond-fountain-multi-pattern-3-3jf-240v
5.1JF (240V)	fountaindepot.com/products/kasco-floating-pond-fountain-multi-pattern-5-1jf-240v
5.3JF (240V)	fountaindepot.com/products/kasco-floating-pond-fountain-multi-pattern-5-3jf-240v

Kasco VFX aerating floating fountains

Model	Product page
2400VFX (120V)	fountaindepot.com/products/kasco-v-pattern-2400vfx-aerating-floating-fountain-120v
3400VFX (120V)	fountaindepot.com/products/kasco-v-pattern-3400vfx-aerating-floating-fountain-120v
3400HVFX (240V)	fountaindepot.com/products/kasco-v-pattern-3400hvfx-aerating-floating-fountain-240v
4400VFX (120V)	fountaindepot.com/products/kasco-v-pattern-4400vfx-aerating-floating-fountain-120v
4400HVFX (240V)	fountaindepot.com/products/kasco-v-pattern-3400hvfx-aerating-floating-fountain-240v-1
8400VFX (240V)	fountaindepot.com/products/kasco-v-pattern-8400vfx-aerating-floating-fountain-240v
2.3VFX (240V)	fountaindepot.com/products/kasco-v-pattern-2-3vfx-aerating-floating-fountain-240v
5.1VFX (240V)	fountaindepot.com/products/kasco-v-pattern-5-1vfx-aerating-floating-fountain-240v

Kasco surface aerators

Model	Product page
2400AF	fountaindepot.com/products/kasco-surface-aerator-2400af
3400AF	fountaindepot.com/products/kasco-surface-aerator-3400af
3400HAF	fountaindepot.com/products/kasco-surface-aerator-3400haf
4400AF	fountaindepot.com/products/kasco-surface-aerator-4400af
4400HAF	fountaindepot.com/products/kasco-surface-aerator-4400haf
8400AF	fountaindepot.com/products/kasco-surface-aerator-8400af
3.1AF	fountaindepot.com/products/kasco-surface-aerator-3-1af
3.3AF	fountaindepot.com/products/kasco-surface-aerator-3-3af
5.1AF	fountaindepot.com/products/kasco-surface-aerator-5-1af
5.3AF	fountaindepot.com/products/kasco-surface-aerator-5-3af

Kasco de-icers and lighting

Model	Product page
2400D De-icer	fountaindepot.com/products/kasco-2400d-de-icer
3400D De-icer	fountaindepot.com/products/kasco-3400d-de-icer
3400HD De-icer	fountaindepot.com/products/kasco-3400hd-de-icer
4400D De-icer	fountaindepot.com/products/kasco-4400d-de-icer
4400HD De-icer	fountaindepot.com/products/kasco-4400hd-de-icer
Stainless Steel 3 LED Light Kit	fountaindepot.com/products/kasco-stainless-steel-3-led-light-kit
Stainless Steel 6 LED Light Kit	fountaindepot.com/products/kasco-stainless-steel-6-led-light-kit

AquatiClear circulator product pages are in the table at section 9.1.

Collection pages

Category	Collection page
Floating pond fountains	fountaindepot.com/collections/floating-fountains
Kasco decorative floating fountains	fountaindepot.com/collections/kasco-decorative-floating-fountains
Kasco surface aerators	fountaindepot.com/collections/kasco-surface-aerator
Kasco de-icers	fountaindepot.com/collections/kasco-de-icer
Kasco circulators	fountaindepot.com/collections/kasco-circulators
Diffused aeration	fountaindepot.com/collections/robustaire-diffused-aeration
Pond and lake aeration	fountaindepot.com/collections/pond-lake-aeration
Water pumps	fountaindepot.com/collections/submersible-pumps
Water and pond treatment	fountaindepot.com/collections/water-pond-treatment
Pond and fountain lights	fountaindepot.com/collections/lights
Aqua Control floating fountains	fountaindepot.com/collections/aqua-control-floating-fountains
Aqua Master floating fountains	fountaindepot.com/collections/aqua-master-floating-fountains
Aquascape pond products	fountaindepot.com/collections/aquascape-pond-products
Kasco replacement parts	fountaindepot.com/collections/kasco-replacement-parts

[NOTE — Aqua Control, AquaMaster, Aquascape, Pondmaster and PEM individual product URLs are not yet recorded. Until they are, the agent links the collection page for those brands and offers to have the team send a direct link.]

23. Frequently Asked Questions

Q: Which fountain brands do you carry?
A: We carry Kasco Marine, Aqua Control and AquaMaster for floating fountains and aerators, and Aquascape for backyard ponds, waterfalls and decorative water features. We also carry Pondmaster, Little Giant and Danner pumps, PEM Fountain architectural components, and pond treatments from Arbourdale, Kasco and Aquascape. We do not carry Laguna, though we can usually cross-reference a Laguna pump to an equivalent.

Q: Which fountain sprays the highest?
A: It depends how big a project you have in mind. For a normal pond, the AquaMaster Masters Grand Wide Geyser reaches about 36 feet on 7.5 HP, and the Aqua Control Sky Geyser reaches about 50 feet on just 5 HP in a 7 foot footprint — which is remarkable value for height. The Masters Series Double Eagle gives 35 feet at 5 HP, and on the Kasco side the Redwood nozzle on a 5 HP J-Series reaches 32 feet. If you are working on a landmark installation, the AquaMaster Galaxy Select goes to about 104 feet on a 25 horsepower unit. Bear in mind the big units have serious requirements — the Galaxy Select needs 62 inches of water, three-phase power, and a two to four week factory build before it ships. Tell us your depth, available power and timeline and we will tell you what is genuinely achievable.

Q: Which fountain is the widest?
A: The Aqua Control Spider & Arch spreads about 100 feet across on a 7.5 HP unit — the widest we can supply below the Galaxy Select. The Aqua Control Tiara reaches 90 feet at 5 HP, and the AquaMaster Masters Grand Valhalla about 65 feet. All are large-lake patterns. Before you settle on one, tell us your pond width — a 100 foot spread needs room to spare for wind, or you will be watering the bank every breezy afternoon. AquaMaster also offers a wind control that shuts the unit off above a set wind speed, which is well worth having on an exposed site.

Q: My pond is only about three feet deep. What are my options?
A: Quite a lot — depth rules out specific models rather than whole brands. At three feet you can run any Kasco fountain or aerator, an Aqua Control Evolution, an AquaMaster Masters Decorative or Masters Series, or an Aqua Control Select Series 2 up to 5 HP in the vertical configuration. If you were set on something needing deeper water, both Aqua Control and AquaMaster build horizontal versions that run in 28 inches and 16 inches respectively. Tell us your average depth — not the deepest point — and what you want the fountain to do.

Q: How deep does my pond need to be?
A: It depends on the model, because minimum operating depth scales with horsepower and varies by manufacturer. Kasco fountains run from 17.5 inches at 3/4 HP up to 28 inches at 7.5 HP. The Aqua Control Evolution needs 20 inches. AquaMaster ranges from 16 inches on the Horizontal Masters up to 62 inches on the Galaxy Select. Kasco de-icers and AquatiClear circulators need at least 4 feet. Tell us your depth and we will confirm what will actually run in it.

Q: Can I put a fountain in my saltwater or brackish pond?
A: Kasco floating fountains and aerators are rated for freshwater, saltwater and other corrosive environments as standard, with a sacrificial zinc anode. Aqua Control fountains are rated for freshwater only — we would not put one in salt water. AquaMaster offers a Series 316 stainless upgrade for salt and brackish sites, but they have advised that component grades can vary with supply, so that route needs a conversation with the factory before ordering. Tell us about your water and we will steer you correctly.

Q: Do I have to take my fountain out for the winter?
A: Aqua Control requires it — their manual says the fountain must be removed from the water and stored above freezing. For other brands it depends on the model and application, so let us confirm for your specific unit. If what you actually want is to keep water open around a dock all winter, that is a de-icer, not a fountain.

Q: What is the difference between the J-Series and the VFX?
A: J-Series is built for appearance, with interchangeable spray patterns. VFX uses a single V-shaped pattern that moves much more water per horsepower, so it is the choice when water quality is the priority — green water, algae, low oxygen or stressed fish. For a tall display the J-Series is right: a 5 HP J-Series with a Redwood nozzle reaches 32 feet where a 5 HP VFX gives 9 feet.

Q: What is the difference between a Display Aerator and a Fountain in the Aqua Control range?
A: Flow, mostly. A 5 HP Select Series 2 Display Aerator moves about 500 gallons per minute; a 5 HP Select Series Fountain running Sky Geyser moves 120. The Display Aerators are built to move water and still look good; the Fountains are built for taller, finer displays and do far less circulation. The Fountains also need deeper water — 52 to 73 inches versus 32 to 51. If your pond has a water quality problem, the Display Aerator is the right side of the range. One exception: the Cascade fountain pattern moves 480 GPM at 5 HP, so it does both — but it needs 73 inches of water.

Q: What does the H mean in a model number like 3400HJF?
A: The H indicates the higher-voltage version. The 3400JF is 120V and the 3400HJF is the same 3/4 HP unit on 208–240V. The 240V version draws lower amps — 3.3 A versus 6.7 A — and allows a longer cord run from the panel to the shoreline with less voltage drop. On decimal models the H indicates 460V three-phase.

Q: What is the difference between a 3.1 and a 3.3 Kasco unit?
A: Both are 3 HP. The .1 is single-phase and the .3 is three-phase. Three-phase units only work at sites that already have three-phase electrical service, typically commercial, municipal or agricultural properties. On standard residential or rural single-phase power, the .1 model is the one you need.

Q: Do I need a control panel?
A: J-Series and VFX fountains come with a matched panel included. Surface aerators list it as optional, but we recommend it on any permanent install — it provides timer scheduling and human-rated GFCI protection. The panel must match the unit's voltage and phase. On AquaMaster in particular, running a fountain on another brand's panel voids both the UL listing and the warranty.

Q: Will a de-icer keep my whole pond ice-free?
A: No, and it is not meant to. A de-icer keeps an opening in the ice around a dock, boat lift or waterfront structure to protect it from ice damage. It will not clear an entire pond. Please also be aware that open water near a dock is a serious safety hazard — de-iced areas should be clearly marked, and fenced where required. De-icers also need at least 4 ft of water.

Q: Can I run my pond aerator through the winter for my fish?
A: You can, but not the way you run it in summer. Overwintering fish need gas exchange, not aggressive circulation. Running a bottom diffuser at full depth in winter destratifies the pond and pulls warm water to the surface where it chills, which can kill the fish you are trying to protect. Set diffusers shallower and run at reduced output. Talk to our team before your first winter with a new system.

Q: My pond is deep. Is a surface aerator enough?
A: Often not. Deep ponds stratify, with warm oxygenated water sitting on top of cold oxygen-poor water, and a surface aerator only treats the top layer. Past roughly 8 to 10 ft, bottom-diffused aeration moves the whole water column. The Kasco Home Series DA1 handles ponds up to an acre at 6 to 20 ft depth, and the DA2 covers up to 2 acres at 6 to 25 ft. Send us your depth and surface area and we will advise honestly, even if it means a different product.

Q: What size pump do I need for my pond?
A: The general rule is to turn over the pond volume at least once every two hours, so a 1,000 gallon pond wants at least a 500 GPH pump. With koi or a filtered system, aim for once per hour. But the flow rating on the box is measured at zero lift and real output drops as the pump pushes water higher. Tell us the pond volume, how high the water must be lifted and what it feeds, and we will size it properly.

Q: How do I calculate my pond volume?
A: Length in feet times width in feet times average depth in feet times 7.5 gives US gallons. For a circular pond, radius times radius times 3.14 times average depth times 7.5. Use the average depth rather than the deepest point — that is the most common sizing mistake.

Q: How much flow do I need for a waterfall?
A: Roughly 1,500 GPH per foot of spillway width for a full sheet of water, or around 1,000 GPH per foot for a lighter flow. Remember to account for the vertical lift from the pump to the top of the falls.

Q: What size UV clarifier do I need?
A: Two numbers matter, not one. Match it to your pond volume and to your pump's flow rate — and the flow rate is the one people miss. The Aquascape UltraKlear 1000 handles ponds to 1,000 gallons at up to 500 GPH, the 2500 goes to 2,500 gallons at 1,000 GPH, and the 5000 to 5,000 gallons at 1,500 GPH. If you push more water through than the unit is rated for, it will light up and run but the water will not clear, because the algae is not in the UV light long enough. Tell us your pond volume and what pump you are running and we will size it properly.

Q: Will a UV clarifier fix my algae?
A: It depends which algae you have. If your water is green like pea soup, that is free-floating algae and a UV clarifier paired with a filter will clear it. If you have hair-like or stringy algae on your rocks and liner, a UV will do nothing for it — that needs manual removal, nutrient control, aeration and bacteria. Send us a photo through the chat and we will tell you which one you are dealing with.

Q: What is the difference between a BioFalls and a pressurised filter?
A: A BioFalls sits at the top of your waterfall and the water flows out over a spillway lip — so it filters and creates the waterfall in one, and it usually only needs cleaning once a year. A pressurised filter like the UltraKlean is a sealed canister that can be hidden anywhere around the pond, includes a UV clarifier for green water, and is backwashed in under five minutes when the indicator light comes on. If you are building a waterfall, the BioFalls is the natural choice. If you already have a feature and green water is the problem, the UltraKlean is.

Q: When should I add pond treatments if I have a UV?
A: Turn the UV off first. UV light breaks down some treatments before they can work, which is why the Aquascape UltraKlean has a bulb-saver timer built in — the period when the bulb is off is the ideal window to dose. If your UV runs continuously, switch it off, add the treatment, and give it time to work before switching back on.

Q: Do you sell algaecide?
A: We do not. We sell pond dyes, beneficial bacteria and water conditioners, which is the approach we stand behind — and honestly, aeration does more for a green pond than anything you pour in. Most pond algaecides marketed in the US are not registered for aquatic use in Canada, and knocking down a heavy bloom in warm water can crash the oxygen and kill your fish. Tell us about your pond and we will give you a plan that actually holds.

Q: How many AquaSpheres do I need?
A: It goes by pond volume. Work it out as length times width times average depth in feet, times 7.5 — that gives US gallons. Then match it to the sphere sizes, which run from 1,000 gallons up to a million, and use multiple spheres spread evenly for a larger pond. Each one works for about 30 days then breaks down naturally, and you replace monthly through the season. Two things worth knowing: you cannot over-treat, but under-treating is the usual reason people are disappointed, and the water needs to be above about 7 degrees Celsius for the bacteria to work.

Q: Can I use bacteria treatment and an algaecide together?
A: No — and this is the most common mistake we see. The microbial products are living bacteria, and chemical algaecides kill them before they can establish. Arbourdale says it plainly in their own guidance: do not use with chemicals or algaecides. We do not sell chemical algaecides anyway. Pick one approach and stick with it, and the biological route is the one we stand behind.

Q: Do I need aeration if I am using bacteria?
A: In a pond with fish, yes — and this matters more than most people expect. Bioremediation needs oxygen to work, and while the bacteria are digesting organic matter the process temporarily draws oxygen down. In a stocked pond in warm weather, that is exactly when oxygen is already lowest. If you are treating a pond with a decent fish load, get aeration running first. Tell us your pond size and fish load and we will tell you honestly whether you need it before you start dosing.

Q: What is the difference between a pond and a pondless waterfall?
A: A pondless waterfall gives you a stream and waterfall with no open pool — the water vanishes into a gravel-filled reservoir underground and recirculates. It is popular with families worried about open water, and it is lower maintenance because there are no fish or pond ecology to manage. A full pond kit gives you a visible body of water you can keep fish and plants in. We carry Aquascape kits for both.

Q: What is the difference between the DIY and the professional pond kits?
A: Quite a lot. The DIY kits use the Signature Series 200 skimmer, the 1000 BioFalls filter, a fixed-speed EcoWave pump and 1.5 inch pipe — everything a homeowner needs for a weekend build, plus a Welcome Kit with fish food, bacteria and treatments to get you started. The professional kits step up to the larger Signature Series 1000 skimmer, a 2500 or 6000 BioFalls, an adjustable-flow or solids-handling pump, 2 inch pipe, and they include LED lighting and an automatic treatment dosing system. Tell us your pond size and whether you are building it yourself and we will point you at the right tier.

Q: What does the Deluxe version add?
A: Lighting and control, mainly — colour-changing LED lights, Smart Control App compatibility so you can adjust the lights and pump flow from your phone, a pond powerhead and faux driftwood. On the pondless Deluxe kits you also get a vault extension. What it does not add is more filtration or a bigger pond, so if you are choosing on capacity the standard kit is the same pond. If you want it to look spectacular after dark, the Deluxe is where that comes from.

Q: Can I keep koi in an Aquascape pond kit?
A: You can keep fish, and the kits are built as complete ecosystems with skimmer, biological filtration and circulation. But every one of these kits builds to a maximum depth of about two feet, and overwintering koi through an Ontario winter is a different conversation — depth, aeration and how you manage the ice all matter. Let me put you in touch with our team so they can talk it through properly before you stock the pond.

Q: What does "kit" mean on the Pondmaster Eco pump?
A: It means the pump comes with the fountain display hardware included, rather than as a bare pump. In the box you get the Eco submersible mag-drive pump, interchangeable fountainheads, extension tubes to set the spray height, 1/2 in and 3/4 in barbed adaptors, an intake pre-filter, variable flow control, and a 15 ft grounded power cord. It is not a complete pond kit — no liner, tubing or filtration is included.

Q: What replaces a Laguna PT8110 pump?
A: The Pondmaster Pond-Mag PM 250 is the direct swap. The Laguna PT8110 is 200 GPH with 7.5 ft of head on a 1/2 in outlet; the PM 250 gives 250 GPH at 7 ft of head, draws less power, comes with an 18 ft cord instead of 6, and carries a 5-year warranty. One thing to check — the Laguna uses a slip/barb outlet and the Pond-Mag is 1/2 in MPT, so you may need an adapter to reuse your tubing. If the PT8110 was running a spray display rather than feeding a spout, the Pondmaster Eco 270 GPH kit may suit better since it includes fountainheads.

Q: Do you carry Laguna pumps?
A: We do not carry Laguna, but we can cross-reference most Laguna statuary and fountain pumps to an equivalent from Pondmaster or Little Giant. Tell us the model number — usually printed on the pump body or the cord tag — and we will match it on flow rate, lift and fitting size.

Q: Can I use a Little Giant 1-YS in my pond?
A: No — the 1-YS and 2E-NYS are solvent and parts-washer pumps that we stock for industrial customers. They are not pond pumps. Tell me what you need to move and how high, and I will point you at the right one.

Q: I do not know my pump model. How do I find it?
A: Check the pump body, the underside, or the tag on the power cord. If the label is gone, the specs we need are maximum flow in GPH, maximum head or lift in feet, and the outlet size. If you can send a photo through this chat, one of our team can usually identify it.

Q: Can I turn my de-icer into something useful in summer?
A: Yes — the De-icer to AquatiClear Conversion Kit converts compatible Kasco de-icer motors into AquatiClear circulators for shoreline cleaning and water movement through the warm months. Tell us which de-icer model you have and we will confirm compatibility.

Q: I need parts for a plaza or commercial display fountain. Can you help?
A: Yes — we supply architectural fountain components including nozzles and jets, anti-vortex suction fittings and drains, and water level control systems. These are specification-driven projects, so let me connect you with our team rather than quote from here. If you have a drawing reference or spec section, send it along with your project details.

Q: Do you ship across Canada?
A: Yes, we ship Canada-wide from stock. Delivery typically takes 3 to 5 business days depending on the province. Larger units such as fountains, aerators and de-icers ship by freight. One thing worth knowing — our free shipping over $250 applies to small parcel orders only, so freight items are quoted separately. Local pickup is also available at our Markham showroom.

Q: Where are you located, and when are you open?
A: Our showroom is at 250 Don Park Road, Suite 8, Markham, Ontario, open Monday to Friday, 8:30 am to 4:30 pm. You can reach us at 905-752-1226 or info@fountaindepot.com. If you are dropping a unit off for service, please call first so we can make sure a technician is available to receive it.

Q: Are you an authorized Kasco dealer?
A: Yes — Fountain Depot is a factory-authorized Kasco Marine dealer and an authorized Kasco repair centre with a service facility in the Greater Toronto Area. That means genuine parts, valid warranty, and repairs handled here in Canada rather than shipped across the border. We are a division of Fountain Place Company Limited, which has served the GTA pond industry since 1967.

Q: Can you repair my fountain or aerator?
A: Yes. We are a certified Kasco repair centre and we also service and repair the other brands we carry. Repairs are typically 1 to 2 weeks, and there is a $120 diagnostic fee which goes toward the repair or maintenance package if you go ahead. Please call 905-752-1226 before bringing a unit in so we can make sure a technician is available to receive it.

Q: Do you install?
A: Yes — we install across the Greater Toronto Area, and further out depending on the location and the job. That covers everything from setting a floating fountain and mooring it properly through to commercial installations. Tell us where you are and what the site looks like and we will get the team to confirm and price it.

Q: My pump or fountain stopped working. What do I do?
A: I would like to get our service team on this rather than guess. There may also be a warranty claim available depending on the unit and its age, which could be worth more to you than a replacement part. Let me pass you across — can I take your name and the model number?

Q: What is your return policy?
A: Uninstalled units can be returned within 14 days, and there is no restocking fee. Whether we cover return shipping depends on the reason for the return — if something arrived damaged or was not what you ordered, that is on us. Contact us to arrange it and we will confirm the details for your situation. Worth knowing on larger items: return freight on a fountain is significant, so if you are unsure which model you need, let us size it with you before you order.

Q: Do you price match?
A: Yes, Fountain Depot has a price match guarantee. The terms and how to submit a request are on our price match page.

Q: Do you offer advice on which product to choose?
A: Absolutely, and we would rather you asked than guessed. Fountain Place has been installing and servicing water features in the GTA since 1967. Send your pond's dimensions, depth and available power to info@fountaindepot.com, or tell us here and we will get the right person onto it.