Shipping policy

Last updated: August 26, 2026

Fountain Depot is committed to delivering your order safely and efficiently. Because our products range from small pond treatments to multi-horsepower fountains and aeration systems, shipping timelines and methods vary by product type, size, availability and destination.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Many products are sourced from the manufacturer and received at our Markham warehouse before being dispatched to you. This can extend overall delivery timelines.

Orders placed on weekends or holidays are processed the next business day.

Shipping Destinations

We ship across Canada, coast to coast. Shipping availability, timelines and rates may vary for remote, rural and northern destinations.

Limited cross-border shipping to the United States is available on selected items at rates quoted during checkout. If a U.S. destination cannot be served for a given product, you will be advised before payment is processed.

Shipping Methods & Carriers

We use established Canadian parcel and freight carriers to ensure equipment arrives safely. Shipping methods may include:

  • Standard ground shipping
  • Expedited shipping, where available
  • LTL freight delivery for large, heavy or oversized equipment

Tracking information is provided once your order has shipped.

Shipping Costs

  • Free standard shipping within Canada on eligible orders over $250 CAD, before taxes
  • Orders under $250 CAD are charged a shipping rate calculated at checkout based on the size and weight of the items in your cart
  • Oversized, heavy and freight-class items — including floating fountains, surface aerators, diffused aeration systems and complete pond kits — ship at freight rates quoted at checkout and are not eligible for free shipping
  • Remote, rural and northern destinations may require an additional delivery charge. Where an additional charge applies, we contact you before your order ships and you may cancel for a full refund at that point

If you are unsure what shipping will cost on a large system, call us at 905-752-1226 before you order and we will quote it for you.

Delivery Timeframes

  • Standard products: typically 5–14 business days after processing
  • Larger equipment: typically 1–3 weeks
  • Special order items: 2–4+ weeks depending on manufacturer availability

All delivery times are estimates and are not guaranteed.

Freight & Oversized Deliveries

Large fountains, aeration systems and commercial equipment ship via LTL freight carriers.

  • Freight deliveries are curbside only
  • The customer is responsible for unloading and handling the product at delivery
  • The carrier will contact you to schedule a delivery appointment
  • Additional services such as tailgate lift, inside delivery or residential appointment may incur extra charges

Local Pickup

Local pickup is available at our Markham, Ontario showroom, Monday to Friday, 8:30 a.m. to 4:30 p.m.

Please wait for confirmation that your order is ready before arriving for pickup.

Multiple Shipments

Orders may ship in multiple packages depending on product availability and supplier fulfillment. You will receive tracking for each shipment.

Shipping Address Accuracy

Please ensure your shipping address is accurate and complete at checkout.

We are not responsible for delays or additional costs caused by incorrect or incomplete addresses. If an order must be re-shipped due to an incorrect address or a missed delivery appointment, additional shipping fees may apply.

Delays & Backorders

Some products may be delayed by manufacturer availability, seasonal demand or supply chain factors. Demand for de-icers and aeration equipment peaks ahead of freeze-up, so we recommend ordering winter equipment early.

We will notify you if there is a significant delay affecting your order.

Delivery Issues & Claims

Please inspect your order on delivery, including freight shipments, before signing.

Any damage, shortage or delivery issue must be reported within 48 hours of delivery. Note any visible damage on the carrier's delivery paperwork before signing.

Keep all packaging materials and items until instructed otherwise, as they may be required for a carrier claim.

Lost Shipments

Once an order is handed to the carrier it is in their possession. We will assist in tracing shipments and resolving issues, but we are not responsible for carrier delays or errors.

Contact Us

If you have questions about shipping or your order, contact us:

Fountain Depot
250 Don Park Road, Suite 8
Markham, Ontario, Canada
Email: info@fountaindepot.com
Phone: 1-905-752-1226